Plusone

Their Challenge

The Business:

Specialist Third Party Administrator

The Background:

Part of the Hood Group. Launched in 2001. Handle over £80 million worth of Annualised Income with 200 employees.

The Requirement:

To replace legacy administration systems in order to reduce costs, give greater flexibility to product development & reduce overall risk. To move away from an unreliable proprietary system to a scalable, more flexible alternative.

The Solution:

SSP Pure Insurance

The Client:

Bob Bruce, IT Director

The Questions:

Why did you choose SSP?

“Because they’re really customer focused. They were a perfect fit because we always look to enter long term business relationships with partners who share our outlook & can deliver what they promise. They’re also a big business & they invest heavily in their product. That’s always reassuring. We know they’ve got a long term future.”

What kind of service did you receive?

“Terrific. With subsequent upgrades to the system, SSP has proved to be a very technically capable partner. They’ve provided excellent support & that support has been delivered in a timely way & to a very high standard.”

What’s the verdict?

“Well, the SSP system, through the take-up of multiple customers is evolving into a highly versatile application capable of meeting the demands of operational scenarios. With the increasing availability of functionality through the web service layer, the system has actually become even more versatile! It’s increased the deployment capability so we’re really pleased with everything they’ve done for us.”

What benefits have SSP delivered?

“We’ve benefited immeasurably from the flexibility & product development improvements. Products are now developed in-house in a fraction of the time it used to take on our legacy system. The cost of development has dropped dramatically which enables our clients to get more products to market much faster. We can now offer clients a direct route to a policy administration system & eFulfillment which reduces operational costs & really improves productivity.”