SSP successfully implements digital insurance platform for RACQ, Australia

SSP has successfully implemented its digital “as a service” platform for RACQ, Queensland’s premier motoring body, which forms part of its continued growth in the Asia Pacific territory.

This is part of RACQ’s affinity partnership insurance strategy, utilising different components within the SSP platform. SSP’s digital insurance solution is a cloud-based insurance platform with a market-leading suite of products, including product development, pricing, policy administration, claims and advanced multi-channel user experience capabilities.

With pre-integrated components, the implementation time of the digital insurance platform was significantly reduced compared with more traditional solutions, with the platform fully implemented in eight months.

RACQ has now launched a new affinity business, distributing personal lines products via multiple partners to consumers nationwide.

Paul Miller, General Manager APAC at SSP said:
“We are pleased RACQ chose us as a partner to support the group’s digital strategy through our market leading digital insurance platform.

“Hosted and managed in Australia, SSP Digital Insurance is a disruptive solution for the general insurance industry. It has enabled RACQ to innovate and rapidly launch new products into the marketplace at a lower cost, with minimum impact on existing operations.”

Luke Saxby, General Manager Insurance Distribution at RACQ said:
“RACQ was able to accelerate its entry into the insurance affinity partnership space using the Digital Insurance solution which now equips us with the agility and flexibility to quickly launch new products and channels to the national market.”

The SSP Digital Insurance platform is implemented, hosted and managed by SSP, a model that drives a low upfront investment, along with flexible and low cost of ownership.

SSP is a leading global provider of technology solutions and software for the insurance industry.

SSP partners with Global Payments for complete card payment solution

SSP has announced a payment solution partnership with Global Payments, a leading worldwide provider of payment technology services. This partnership delivers everything brokers need to accept and process payments online, over the phone and in-person, including a new integrated all-in-one payment gateway and merchant account solution.

With a firm commitment to innovation and customer service, SSP undertook a strategic review to ensure its brokers continually benefit from a simpler way to manage and collect regular insurance premiums. The new solution enables brokers to collect, process and refund one-off and regular premiums, along with access to valuable transaction insight and simple to implement fraud rules.

The deal also provides members of Keychoice, the insurance distribution business owned by SSP, with access to a merchant account. This enables brokers to process and receive payment from all major types of card, both online and via mobile devices.

Global Payments processes the transactions on behalf of member brokers, passing the details through to the card issuer and crediting funds to the brokers’ bank accounts.

With brokers’ margins under continuous pressure in a competitive market, SSP is committed to helping brokers minimise their costs, so they can trade as effectively as possible. To this end, Keychoice brokers receive preferential rates on every transaction completed through the Global Payments platform.

Ron Atkinson, Distribution Director, SSP commented:
“Customers are now demanding the same payment experience from their insurance provider that they receive in other areas of their lives, such as retail, where paying by card is commonplace.

“I’m excited to be working with Global Payments to enable our brokers to meet these changing needs and thrive. With a single solution for all of their payment requirements, our brokers will be more competitive in the marketplace.”

Dave Wills, Chief Sales Officer, Worldwide eCommerce and Multinational Clients, Global Payments said:
“We are delighted to team up with SSP to deliver our all-in-one payment solution to its Keychoice customers. Global Payments partners with some of the leading brands in the insurance sector, delivering a payments solution that places innovation, simplicity and valuable insight at its very heart. We focus on solving the challenges that insurers face – from streamlining their entire payment system, to keeping card details up-to-date for regular premium payments and even help reducing fraud. With SSP, we are committed to working together to make insurers and brokers operate a more efficient business – today and in the future.”

Keychoice partners with All Broker Services for new Excess Protection offering

Keychoice, the insurance distribution business owned by SSP, has partnered with All Broker Services to provide its broking community with access to an integrated Excess Protection add-on policy through SSP’s back-office systems.

The All Broker Services Excess Protection product provides policyholders peace of mind knowing that after they have been involved in a claim they will not be left out of pocket after paying their excess. The product has an aggregate cover limit, so policyholders can claim as many times as they like up to their chosen cover limit and can also be used in a non-fault claim, provided the third party has failed to reimburse the policyholders excess.

Ron Atkinson, Distribution Director at SSP said:

“I am delighted to be working with All Broker Services to provide our members with access to an add-on product that will help their customers mitigate any exposure to a potentially significant financial impact, at a time when they may least be able to afford it.

“We’ve seen a lot of demand for fully integrated add-on products within the Keychoice community so this is another important step in our commitment to enable our broker members to trade efficiently and provide the best possible service to their customers”.

Wayne Dunthorne, Sales Director at All Broker Services said:

“I am thrilled that All Broker Services has been chosen by SSP as the Excess Protection partner for its Keychoice distribution group and we are looking forward to working more closely with the Keychoice team. This will hopefully be the start of a great partnership with Keychoice to the benefit of its members, providing the first of many sustainable products for the end customer.”

SSP sign the pledge to change how we all think and act about mental health

Did you know that approximately 300,000 people with long-term mental illnesses lose their jobs annually in the UK*? With 31% of employees formally diagnosed with mental health issues.**

That’s why on Wednesday 10 October, we were proud to take part in World Mental Health Day, a global event to highlight that one aspect of our personal health that is often so easily overlooked – our mental health. This year, we have been working with the mental health charity Time to Change to take action and deliver our commitment to creating a safe and supportive workplace for anyone who may suffer from a mental illness, as well as building trust and confidence amongst our colleagues.

On this day, SSP also signed an employer pledge with Time to Change, the growing social movement run by charities Mind and Rethink Mental Illness which supports people to open up to mental health problems. By signing, SSP is committing to change the way we all think and act about mental health in the workplace.

SSP joins the wide movement of over 450 organisations that have signed up to the Time to Change pledge, including E.ON, British Gas, Ernst & Young, Transport for London, Royal Mail, Barclays, Shell, Pepsico, the Church of England, Sunday Mirror, Marks and Spencer, and many NHS trusts, universities, and local authorities.

Jo Loughran, Interim Director of Time to Change, said:
“We know it can be hard to talk about mental health, which is why we’re supporting employers to open up; to talk and to listen. Too many people with mental health problems are made to feel isolated, ashamed and worthless, but with the right support, those of us with mental health problems can recover and have equal opportunities in all areas of life. Everyone’s attitude makes a difference and it’s fantastic to see organisations like SSP taking the lead.”

During the day, Jeremy Harris, SSP’s Customer Service Specialist, volunteered to run two guided meditation workshops at SSP’s Solihull office, to provide colleagues with an introduction to the benefits of meditation and well-being. Colleagues also came forward with blogs explaining their personal mental health experiences.

“By having a day dedicated to the topic, we were able to talk openly, raise awareness and show our support to help one another. We feel that the day was a successful platform to start conversations around mental health and not only just for today but for tomorrow and the future.” Jemma McKenzie, SSP’s HR Director.

That’s not all – we also released our new, dedicated HR policy on mental health, and shared colleagues’ personal stories, experiences and thoughts to break the silence around mental health issues.

As part of our work with Time to Change, SSP will be joining a large community of businesses in officially signing the employer pledge – a commitment to end the stigma against mental health in the workplace and beyond.

*Source: The Shaw Trust’s Independent 2018 Report
**Source: The Business in The Community’s 2017 report

SSP takes further strides towards inclusivity and diversity

SSP has become a signatory of both the Inclusive Behaviours in Insurance Pledge and the Tech Talent Charter. These initiatives in the insurance industry and the technology market as a whole, have been borne out of the need to ensure we drive out poor behaviours, and value success and talent in all areas.

Much progress has already been made within SSP on the journey toward true inclusivity, with highlights comprising of the creation of a diversity calendar, mentoring, learning & development, and recognising the importance of a family-friendly culture.  Becoming a signatory of these initiatives will enable a greater level of understanding and equip SSP with the tools to continue building a positive workplace, empowered to make meaningful change.

The Inclusive Behaviours in Insurance Pledge and Tech Talent Charter are run as industry collectives, ensuring continuity across the market, boosting the ability to tackle the looming digital skills gap. They also support the insurance industry in attracting – and retaining – the best and brightest.

Jemma McKenzie, HR Director and Diversity Group Lead at SSP said:
“Whilst SSP has some female talent across the organisation, a recent review highlighted this could be significantly improved, particularly at a senior level. Having greater equality across the team and within the technology industry will improve performance and enable innovation for everyone.”

Debbie Forster, TTC CEO said:
“It’s vital for the industry to come together as a whole to do more to show females that a career in technology is incredibly rewarding, to increase the number of females working within the industry, to attract people who are considering a career change, and to encourage younger generations to consider these careers from the word go. One single company can’t do it alone, which is why we’re asking organisations such as SSP to pledge their support for the Tech Talent Charter and join us on our exciting journey. For more information please go to techtalentcharter.co.uk

LV= partners with SSP for unified rating and pricing capabilities

Leading UK insurer LV= has integrated SSP Intelligent Quotes Hub (IQH) and SSP Verify with its policy administration system for unified dynamic rating and counter-fraud capabilities across its direct distribution channel.

As a market leader in product innovation and distribution, LV= recognised the need for specialist best-of-breed technology solutions to meet its sophisticated requirements. SSP IQH is an advanced dynamic risk rating, pricing and data enrichment platform that provides LV= with sophisticated product and pricing management, as well as test, launch and refinement capabilities.

The platform is highly configurable by business users on a self-service basis, rather than through IT development. This reduces the time and effort required to release product and pricing changes, enabling LV= to proactively take advantage of market opportunities and respond rapidly when conditions change.

With SSP IQH, LV= also benefits from a single point of data integration for internal and third-party sources, enabling the insurer to take advantage of the wide range of data available in today’s increasingly data-rich world.

LV= has also deployed SSP Verify, a powerful pre-inception counter-fraud solution. This enables the insurer to analyse the behaviour of individual customers in real-time across all distribution channels, so it can identify and respond to potential application fraud.

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“SSP already had a strong working relationship with LV= through its involvement on the Keychoice insurer panel. Having worked closely to develop a deep understanding of the breadth and depth of LV=’s risk selection and pricing requirements, we’re delighted to have an industry leader with an established reputation for excellence in this critical area of insurance business operations using SSP IQH and SSP Verify.

“The solutions are delivered using the new SaaS platform SSP developed over the course of a multi-year investment programme, which is now serving the majority of our insurer and broker customer base. The SaaS platform enables more rapid solution deployment, along with lower and more flexible cost of ownership for our customers.”

Hugh Kenyon, Pricing Director at LV= said:
“LV=’s focus is on providing value for money for our customers, through the right insurance products at the right price. As part of our technology investment, we have designed a set of capabilities that enable us to offer the most accurate, tailored pricing possible.

“We partnered with SSP as it delivers risk selection and pricing capabilities proven in the sophisticated, high volume UK personal lines market, together with an innovative new platform that stood out as best-of-breed in our assessment.

“SSP IQH and SSP Verify are an excellent fit with our requirements for rating and pricing across the business, enabling us to continue providing new and innovative products at the right price.”

SSP IQH & SSP Verify

SSP partners with Pukka Insure for new Commercial Vehicle offering

SSP has partnered with Gibraltar-based MGA Pukka Insure, to provide brokers with access to its commercial vehicle offering.

Designed for commercial vehicles based in the UK (excluding Northern Ireland) the product offers Comprehensive cover for vans up to £50,000 in value, with flexible excess options to suit the customer. Cover is available for vans with various modifications such as signwriting or internal racking.

Whereas some insurers may decline cover altogether due to a conviction or claim, Pukka pride themselves on having a bespoke underwriting process, enabling them to move away from a one-size-fits-all approach and use their team’s expertise to look more closely at a customer’s driving history.

Ron Atkinson, Distribution Director at SSP said:
“Pukka’s in-depth understanding of the market for drivers with previous claims or convictions enables them to give special consideration to drivers who have taken positive action to improve their risk profile since the accident or conviction occurred. This gives clear advantages for both our brokers and their customers and we are therefore delighted that they have joined our commercial vehicle panel.”

Paula Coulthard, Managing Director at Pukka said:
“We are thrilled to partner with such a well-respected global player as SSP as this will allow us to expand Pukka’s reach within the Commercial Vehicle market introducing new areas of business. We are certain that our unique bespoke underwriting process and balanced approach will be a formidable pairing with SSP’s cutting edge business solutions and this alliance can only serve to support Pukka’s ongoing growth.”

Keychoice partners with DAS UK Group to e-trade legal expenses cover

Keychoice, the insurance distribution business owned by SSP, has partnered with DAS UK Group to provide its broking community with access to two new commercial propositions for businesses through its e-trading platform.

While such products have historically been quite complex, this partnership enables Keychoice members to offer easy-to-explain commercial legal expenses insurance (LEI) and loss assist policies to their customers in a simple and straightforward way.

The LEI product is suitable for both small businesses and those with a turnover of up to £50m per annum, providing them with cover for the cost of legal representation. With loss assist, Keychoice members can help customers facing a large cost claim on a commercial policy. The product covers the professional fees of a loss adjuster, who will help prepare the customer’s claim and negotiate a settlement on their behalf.

Both products are available as standalone policies, with commercial legal expenses also available as an add-on, and include access to telephone legal advice for any commercial problems.

DAS will also be launching further commercial propositions and a new range of personal products onto the SSP platform over the coming months.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with DAS UK to enable our members to quickly and digitally provide legal expenses cover to their business customers.

“This is another important step in our commitment to making as many commercial products as possible available through the e-trading route, enabling our brokers to trade efficiently and provide the best possible service to their customers.”

James Henderson, Managing Director Insurance UK & Ireland, DAS UK Group, said:
“Our partnership with Keychoice is an integral part of our extensive programme of digital transformation and will enable us to bring our market leading products to its brokers in an efficient and integrated way.”