SSP and AXA provides brokers with live integrated web chat service

Insurance technology specialist SSP has partnered with AXA to provide brokers with greater access to the Polaris imarket live-chat service on its commercial e-trade platform. AXA is the second insurer to go live with this integrated web chat functionality, following the launch with Allianz Insurance earlier this year, and a number of other insurers are due to implement it in the near future.

The addition of AXA to the live-chat panel means SSP’s brokers can now discuss a quote in real-time with one of AXA’s digital underwriters at any stage of the buying process without leaving the SSP application. As the digital underwriters typically respond to queries in less than 20 seconds, it is a very efficient channel for brokers to get the instant trading support they need to continue placing the business.

The e-trade platform removes the need to re-key client information several times, reducing errors and omissions while providing significant time and efficiency savings. This frees brokers to spend more time with clients to deliver the bespoke advice and support they need.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be expanding our live-chat service by making it available to our brokers through AXA.

“SSP is committed to serving the entire insurance market, across both commercial lines and personal lines business. Figures from AXA show that 92% of brokers rate its live-chat as good or excellent, so by enhancing this engagement between insurers and brokers, our integrated web chat functionality will encourage brokers to make greater use of this channel, driving adoption of commercial e-trading.”

Keychoice backs brokers with unique regional solution

Keychoice, the insurance distribution business owned by SSP, is creating the market’s first regional solution, bringing exciting new products and services to its broking community to help them win in the market.

This includes building new regional panels for personal lines and commercial lines business, with innovative new core products. Members will also benefit from a series of integrated add-on products, such as the Keychoice RAC fully integrated breakdown recovery scheme. Over 170 brokers have already signed up for this product, with some experiencing a resultant increase in sales of 25%.

Insurers who join the new Keychoice panels will have greater access to high street brokers, one of the most profitable channels in the UK insurance market. As Keychoice products are exclusively available through SSP, its unique position and make up mean its members write highly profitable business for insurers.

With all brokers using the same technology platform, Keychoice provides a holistic and continuous view of how they are trading. The meaningful insights generated mean insurers have the unique perspective required to understand the best brokers for particular business, fine tune their product performance and extend their trading footprint to new brokers and territories.

Brokers gain a significant competitive advantage from these enhanced-rated products, driving greater adoption. This, in turn, generates greater volumes of data, which enables further fine-tuning.

Ron Atkinson, Distribution Director at SSP, said:
“Keychoice has gone from strength to strength over the last three years, with an additional 40 brokers having already joined in 2017 and a further five signing up at our SSP Broking launch event.

“I am excited by the development of this unique solution that broadens our remit and further ensures our customers’ needs are at the heart of everything we do. As we continue to work with the industry, we are looking to engage with other insurers to deliver the most competitive products to help support our brokers.”

Direct Line Group chooses SSP Select Insurance as a Service for growth

Direct Line Group (DLG) - SSPDLG chooses to support its commercial insurance growth strategy using SSP’s digital insurance platform, SSP Select Insurance as a Service.

Insurance technology specialist SSP today announces a new five year contract with leading UK insurer Direct Line Group (DLG) to provide its SSP Select Insurance as a Service platform to support DLG’s plans for growth. SSP won the contract after an extensive competitive tender process.

SSP Select Insurance as a Service is a SaaS-based digital insurance platform that comprises a set of proven, integrated best of breed components that together provide powerful digital insurance capabilities to insurance companies, enabling them to build and deliver their products and services into the marketplace.

These platform components provide product build, pricing, data enrichment, aggregator integration, policy administration and customer self-service capabilities, as well as pre-application fraud prevention through SSP Verify. DLG will also benefit from SSP’s Intelligent Quotes Hub (IQH), the company’s next generation, whole of market quotation solution that provides powerful, user configurable risk selection, data enrichment and pricing capabilities.

The component options within the SSP solution are pre-integrated, meaning insurers can undertake a ‘low touch’ implementation that involves considerably less cost and effort than with traditional solutions, and get their insurance products live in the marketplace more rapidly.

The SaaS platform is implemented, hosted and managed by SSP, a model that drives a low up-front investment, along with flexible and low cost of ownership. It also contributes to the rapid implementation timeframe.

DLG will become the fourth leading UK insurer to adopt IQH to provide its Insurer Hosted Pricing capability for part of its business.

Jasvinder Gakhal, Director of Commercial Direct at Direct Line Group said:
“We are pleased to have selected SSP and its digital insurance platform to support areas of our Direct Line for Business growth strategy.  The platform enables us to launch new products quickly, monitor their performance, learn from the results and refine them on a cost-effective basis.”

Steve Lathrope, Group Managing Director, SSP said:
“We are proud to have been chosen by DLG and to be providing Select Insurance as a Service as a platform for growth.  We’ve designed the solution with innovation in mind, and are delighted to have a market leader using it to power its business.”

SSP launches next generation broking solution

SSP is delighted to have launched its next generation broking solution, SSP Broking, at a highly successful event at the Vox Conference Centre, Birmingham.

Bringing together SSP’s 30 plus years’ experience in specialist broking technology with components from best-of-breed third party providers, SSP Broking has been developed and honed to meet the needs of the evolving intermediated market, enabling brokers to compete more effectively.

As today’s end customers are used to living in an always-on society, SSP Broking provides a full range of Quote and Buy and self-service capabilities, linked to a market-leading communication solution. This powerful functionality is delivered through a world-class user experience platform, which provides an intuitive user journey that is consistent across personal and commercial lines business.

SSP Broking works for all brokers in all channels, which is a key differentiator in an area where SSP has seen its competitors fragment and focus on opposite ends of the market.

A complete solution for the digital age, SSP Broking comprises:

  • A core broking technology platform that processes over £5bn worth of premiums and over a billion quotes annually
  • An intuitive user experience platform proven across the financial services sector
  • A workflow management system to help optimise business processes
  • The SSP Intelligent Quotes Hub centralised product rating, pricing and quotation solution
  • A best-of-breed communications module for complete control of all customer communications

The official launch took place at the Vox Conference Centre on 22 June and was a roaring success. Presentations from a number of SSP’s senior staff provided the audience of 130 brokers with an eagerly anticipated insight into the functionality available in SSP Broking, the next steps and the support available to ensure they get the most from the software.

The reaction from attendees was overwhelmingly positive, with brokers keen to be early adopters of the solution and describing it as exactly what they needed.

Karll Smith, Managing Director at RS Insurance Brokers said:
“We’re looking forward to seeing how this new breed of SSP software works for us. I’ve grown up with SSP, it feels like a really comfortable place to put our company’s software money, and they’ve always looked after us. I’m a big advocate of investing in software and the future of the business, so SSP Broking is exactly what we need, and I want to be the first one to have it.”

Peter Smits, Managing Director at Ashbourne Insurance Services said:
“We want our business to remain at the cutting-edge of technology, streamlining things and making it easy for our customers, so SSP Broking is absolutely something we will sign up to. I am confident that in SSP we have the right partners with which to develop and grow our business for many years to come.”

Mike Astflack, Managing Director at AE Russell Insurances:
“From a broker’s point of view, we are looking to do less ticks and more in terms of turning policies over, and that’s what SSP Broking is going to allow us to do.”

For brokers who are unable to attend the event, SSP will be running a series of regional roadshows later in the year.

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“SSP Broking heralds a new dawn in the way brokers do business. I am delighted to see so many brokers enthusiastically embracing the future.

“To complement the launch of SSP Broking and ensure brokers drive greater efficiencies, we have built a dedicated utilisation team to help brokers make the most of the features available. Together, these are the first of a number of exciting developments in our strategy to champion our customers.”

Resolution Insurance realises expansion plans with SSP Pure Insurance

Resolution Insurance has chosen insurance technology specialist SSP to provide a new, robust, flexible IT system to underpin its expansion plans. Following private equity investment, the insurer has diversified into the general insurance market and expanded from its Kenyan base into Tanzania.

The deal will see SSP Pure Insurance deployed as a single flexible, end-to-end core insurance solution across Resolution Insurance’s operations in Kenya and Tanzania, with local account management support from the Kenyan office.

Resolution Insurance’s vision is to become the recognised leader and preferred provider of insurance services in Africa, with extended access to insurance for millions of low income people across East Africa, leveraging Kenya’s strategic position as a regional leader and gateway.

SSP Pure Insurance will provide Resolution Insurance with the self-sufficiency and agility to deliver new products and schemes that meet the needs of these customers, as well as web-based portals that make it easier for brokers and consumers to do business with the insurer.

Steve Lathrope, Group Managing Director at SSP, said:
“Kenya is an important market for general insurance that has grown by 20% compound over the last year. I am delighted to be working with Resolution Insurance, a company that shares SSP’s commitment to delivering innovative and quality solutions to this market, with the roll out now extended to include its operations in Tanzania.

“Resolution Insurance is part of SSP’s African insurance community, whose user group continues to play an important part in driving the roadmap for our Pure Insurance product and strategic investment.”

Maryanne Mugo, Managing Director at Resolution Insurance Tanzania said:
“We are targeting 100% growth in GWP over the next five years. Although we originally launched as a healthcare insurer, general insurance will play a vital role in our growth plans by becoming the biggest element of the group, contributing around 60% of our GWP.

“To be able to realise these plans, we needed a proven, functionally-rich software platform designed specifically for the short term insurance market, and that is what SSP Pure Insurance delivers. As SSP has provided solutions that support the differing requirements of the African insurance market for over 30 years, we will benefit from both its experience and R&D investment in the platform.”

SSP completes BIBA System Resilience Review

SSP today confirmed that it has successfully completed and passed the BIBA Broker Supplier Resilience Assessment visit.

BIBA commissioned NCC Group to carry out an independent investigation into the disaster recovery and continuity plans of all the major suppliers to the UK broker market, using the key principles of its Availability Framework. The results of the assessment provide confirmation of resilience that brokers can use as part of their due diligence when selecting a software house partner, or deciding whether to renew / extend their existing relationships.

Leading UK broker One Call Insurance (One Call) is a great example of the multitude of brokers who have made this decision recently, renewing its contract with SSP for a further three years.

Speaking about the deal, Oliver Rose, Director at One Call, said:
“I am delighted to extend our relationship with SSP. For over 15 years, SSP has provided One Call with its core broking platform, putting us in a stronger competitive position and enabling us to achieve significant growth.”

Adrian Coupland, Customer and Marketing Managing Director, said:
“We have always welcomed the increased scrutiny of software houses by BIBA, and worked openly and co-operatively with NCC Group to ensure the assessor could review all our relevant policies, procedures and operations.

“Our priority and focus is on delivering a first class service to our customers, and we won’t rest until they tell us this is the case, as One Call has. We have invested heavily in enhancing our technology and resources to provide market-leading levels of service, and are committed to building any learnings from the audit into the way we operate as we continue to strive for excellence.”

SSP and AXA to launch live intermediated Flood Re policies

AXAInsurance technology specialist SSP has partnered with AXA to deliver Flood Re policies through the broker channel.

The UK government launched Flood Re to help address the lack of affordable home insurance for individuals living in flood risk areas, who tend to be subject to higher premiums and excesses. The scheme also increases the choice of providers for these policyholders, enabling them to find the cover that suits them best.

With nearly a third (31%) of home insurance distributed through brokers, AXA can work with SSP to offer at-risk policyholders affordable premiums and lower excesses through the intermediated market.

SSP connects to the Flood Re Property Data Hub to capture the council tax band and other relevant risk data. This is fed into SSP’s centralised rating, pricing and quotation solution, SSP Intelligent Quotes Hub, enabling the Flood Re premium to be considered with other risk factors in determining the overall home insurance price AXA provides each at-risk customer.

Ron Atkinson, Head of Distribution Relationships at SSP said:
“SSP is committed to serving the entire insurance market, so we’re delighted to have worked collaboratively with AXA to get our brokers live on Flood Re. These partnerships make the most of the added value brokers provide by offering their customers dedicated advice and assistance to ensure they get the right cover for their individual flood risk.

“The intermediated channel has an important role to play in ensuring homeowners in high risk areas have affordable protection and choice, so it’s encouraging to see the industry pull together to achieve this.”

Carolyn Scott, Head of Household and Lifestyle Underwriting at AXA said:
“By working with SSP, Flood Re-backed policies will be more widely available for customers who insure their homes through a broker.”

SSP partners with Bexhill UK for innovative finance solution

Bexhill UKInsurance technology specialist SSP announced today that it has partnered with Bexhill UK in the premium finance company’s first software house integration.

The addition of Bexhill UK to SSP’s integrated premium finance panel provides brokers with more premium finance options for their customers. Premium finance enables customers to spread the cost of their insurance premiums and budget more effectively.

As well as increasing the range of providers for direct premium finance — where the provider pays the full cost of the policy to the broker and then collects regular payments from the customer — the strategic alliance with Bexhill UK also enables brokers using SSP’s platform to set up their own in-house premium finance company.

In-house premium finance gives brokers the unique choice to provide finance to their clients and have greater control over their premium finance business.

Adrian Coupland, Managing Director, Data and Distribution at SSP said:
“I am delighted that this strategic alliance with Bexhill UK enables us to offer an innovative premium finance solution to our brokers.

“As a result, they can improve their competitive edge and profitability while providing their customers with excellent service and cost-effective finance.”

Ravi Takhar, CEO at Bexhill UK said:
“SSP is the software house I have been most impressed by and I really appreciate the efforts of the team there. We have a number of clients already using SSP, and in our minds it was the most effective system for Bexhill UK to integrate with.

“I’m excited that SSP understands our vision and the benefits of insurance brokers creating an in-house finance solution. I look forward to developing a strong and long-lasting relationship with SSP that will ultimately benefit the UK insurance broking industry.”