SSP and Keychoice launch three new products with NIG

Keychoice, the insurance distribution business owned by SSP, has just announced a new partnership with NIG, the commercial insurance specialists, to offer its broking community access to a fully integrated Commercial Vehicle (CV) policy through SSP’s back-office systems.

The NIG Commercial Vehicle insurance policy is designed for single vehicle contracts on a named driver basis, for vehicles up to 3.5 tonnes and offers comprehensive and third party fire & theft cover options. NIG will also be offering preferential rates on the new CV product, making it a very competitive offering for Keychoice members.

As well as the new Keychoice partnership, NIG have also launched two new commercial products on SSP’s commercial e-trading platform. The Tradesman and Shop products have enhanced the growing panel of commercial policies that are available to e-trade.

Claire Faulding, Head of Keychoice and Commercial e-trading at SSP said:
“I am delighted to be working with NIG to enhance both our Keychoice and commercial e-trade offerings. By working in partnership, we are continuing to support our Keychoice brokers, helping them to grow their businesses, whilst the new e-traded commercial products reinforces our commitment to grow the e-trading route, enabling our brokers to trade efficiently and provide the best possible service to their customers.”

Nick Makin, eTrade Business Manager at NIG said:
“We’re excited to have our Shop and Tradesman products available to brokers on SSP’s commercial e-trading platform, and we look forward to working with SSP and their brokers to develop their accounts in the future.”

SSP becomes a member of the Managing General Agents’ Association (MGAA)

It’s an exciting start to the New Year for SSP, as they have signed up to become a member of the Managing General Agents’ Association (MGAA). Formed in 2011 as a not-for-profit organisation, the MGAA, and its board of directors and specialist committees focus 100% on shaping the future of delegated underwriting in the UK.

Managing General Agents (MGAs) are an important, established and fast-growing sector of the UK insurance industry. Over 300 MGAs currently underwrite over 10% of the UK’s £47 billion general insurance market premiums. MGAs deserve specific representation to lobby on their behalf, communicate their considerable benefits and drive best practice, and the association is there to fulfil this role.

“SSP values the importance of this growing sector and we are really looking forward to working with an association who represent and support the UK MGA market. It promises to be an exciting year with many MGAA events planned. It’s a great opportunity for us to network with likeminded companies and help UK underwriters with SSP’s innovative technology solutions.” Adrian Coupland, SSP’s Customer and Marketing Managing Director said.

SSP and Policyfast partner with special terms for caterers

SSP has formed a partnership with Policyfast, a wholesale underwriting agency offering a range of insurance products to UK brokers. Their range of products provide brokers with access to many niche areas via many of the UK’s leading insurers.

Policyfast’s catering products will enhance SSP’s Commercial E-Trading platform, adding to the portfolio of over 10 leading insurers and products available. They can offer quotes for Restaurants, Fast Food Takeaways, Cafes, Pubs, Wine Bars, Caterers and other aspects of the Food and Drink industry, including Fish and Chip shops.

Simon Taylor, Managing Director at Policyfast, said:
“Policyfast recognises that the food and hospitality sector, in the current market, can be a difficult place for brokers. Added to that, no two brokers are exactly the same and each will have a different preferred approach to placing business. By partnering with SSP we are offering brokers another way to trade with us, in addition to our web portal, email and face-to-face. They can come to us in whichever way they prefer, while also saving them time and money. This is part of our wider drive to make it as easy as possible to trade with Policyfast, across our full range of products.”

Claire Faulding, Head of Keychoice and Commercial E-trading at SSP said:
“I am delighted to be working with Policyfast to further enhance our range of commercial e-traded products. As a provider of niche and standard products, Policyfast can offer brokers using SSP software with a more competitive and wider range of quotes to choose from, helping them to grow their business.”

SSP India receives outstanding case study award from NASSCOM

As a member of the National Association of Software and Services Companies (NASSCOM), SSP India’s, Global Services Centre, recently had the opportunity to enter into their awards. Rakesh Tiwari, SSP India’s Head of Operations, presented to the other member companies in the Organization Excellence category at the NASSCOM GCC Awards event. The presentation was about the SSP journey and we’re very pleased to announce that the team were rewarded with ‘The Outstanding Case Study Award’! Other companies shortlisted in the category included Hays, KPMG, Mercer, Nokia and Dell. 

The National Association of Software and Services Companies (NASSCOM) is the trade association of Indian Information Technology and Business Process Outsourcing Industry. The membership provides the opportunity to network, build and share best practices, as well as to gain insights on industry trends and leverage growth opportunities for our business.

Jim Sadler, SSP’s Chief Operating Officer said: 
“In an India economic area flooded with big brands and thousand-person offshore captive centres, you would imagine that the companies with the big bucks would always scoop up the awards. This award for SSP’s Global Services Centre is a testament to the whole SSP strategy – sometimes being smaller, quicker, more nimble, more agile, more innovative helps us win – before anyone has realised what we’re doing, we’re ahead!”

Stephen Lathrope, SSP’s CEO, was delighted with the win: 
“That is a superb achievement. Well done to Rakesh and the whole GSC and Operations teams.”

Jim Sadler has also recently had the opportunity to feature in a leadership talk in an interview published on the NASSCOM website. You can read the full interview here.

Rakesh Tiwari receiving the NASSCOMM award

RAC extends its long-term relationship with SSP

SSP and the RAC have renewed their seven year software and service partnership for a further three years.

As one of the UK’s leading breakdown assistance providers, bringing complete peace of mind to its 11 million members, the RAC has long been at the forefront of developing motoring services.

In 2012 the RAC entered into partnership with SSP to use its Select Software. The application supports over 400 RAC call-centre colleagues processing in excess of two million breakdown policies. It has the flexibility to enable the RAC to react to changing market conditions such as quickly on-boarding new products, pricing adjustments and self-service capabilities – and has become integral to the RAC’s business plans.

In the last seven years, since implementation, the RAC has expanded the number of channels to market, with customers able to manage their membership accounts online via ‘MyRAC’. The portal fully integrates with SSP’s Select Software ensuring accurate and consistent information is available to the call-centre colleagues when speaking to customers.

Steve Lathrope, SSP’s CEO said:
“I am delighted that we are extending our relationship with the RAC. The renewal of our agreement is testament to the successful delivery of service and innovation over the last seven years. Our joint RAC / SSP team is looking forward to continuing our close working relationship and supporting the continued growth of the business.”

RAC’s Chief Information Officer, Mark Withers commented:
“SSP’s Select Software is integral to the RAC business, supporting the breakdown policies of millions of members.

“We are currently driving forward an exciting programme of digital product and service innovation which our partnership with SSP will play a key part in delivering.

“The strength of the partnership has been borne out by how closely and how hard the teams have worked together to deliver innovation that benefits customers and our business. I am very much looking forward to the relationship going from strength to strength over the next three years.”

SSP joins innovation community InsTech London

It’s an exciting time for SSP this month, as it has signed up to become a corporate member of InsTech London. As an insurance technology innovation community, InsTech London is supported by over 80 corporate members and 4,000 people from insurers and tech companies amongst others. The membership will allow SSP to become involved in supporting the insurance community in making it possible for innovators to collaborate with the more established insurance market. 

“We are delighted to welcome SSP to our community. Our members are leaders in innovation to improve risk management, risk selection and efficiency around the world. The industry relies on robust technology platforms and access to new data to help underwriters understand and write a whole range new classes of risk. SSP is a critical part of helping established and new organisations work together at the heart of many insurers and brokers business.” Matthew Grant, Partner InsTech London. 

In addition to the above, InsTech provide a space in which all innovation enthusiasts can be easily approached by entrepreneurs, insurers can share challenges, encourages investors to find opportunities and all can benefit from fresh insights. 

“With the continued adoption of our Digital Insurance Platform, partnership with Amazon Web Services and introduction of our powerful new SSP Broking service, SSP’s transformation through development and innovation is well advanced. We look forward to working together with like-minded organisations to explore ways in which we can maximise the opportunities offered by technology.” Adrian Coupland, Customer and Marketing Managing Director, SSP. 

Sure insurance implements SSP’s Digital Insurance Platform

A Queensland based insurance start-up, “Sure Insurance”, has successfully implemented SSP’s Digital Insurance Platform to support the launch of their home and contents insurance product for regional Queenslanders.

SSP’s digital insurance solution is a cloud-based platform comprised of a market-leading suite of products, which provides advanced digital insurance capabilities for insurers.

The different components within the SSP solution include product development, pricing, policy administration, claims and advanced multi-channel user experience capabilities.

Sure Insurance is the first business to focus solely on the regional Queensland home insurance segment, a market which has been widely acknowledged as needing greater competition. The SSP digital platform’s flexible product capabilities enable Sure to manage risk, improve rating accuracy and provide better pricing using geocoding and data enrichment.

Paul Miller, General Manager APAC at SSP said:  “For insurance start-ups, our Digital Insurance Platform is lowering the barriers to entry without compromising their capabilities. In the past, new entrants had a high initial technology cost and long lead time to implementation but with the digital insurance solution, upfront costs are reduced and implementation time is shortened.”

“Hosted and managed in Australia, SSP offer a disruptive digital solution for the general insurance industry and we are pleased to have our second customer go live in this market,” Mr Miller said.

Brad Heath, Managing Director of Sure Insurance said: “SSP has been a great partner through our launch process – they took the time to understand our business strategy and customer proposition and structured their solution approach to suit our start-up model. Their people were first class, and they have delivered an innovative, powerful and scalable system in a very short time that will ultimately benefit our customers.”

With a suite of pre-integrated products, the implementation time of the Digital Insurance Platform is significantly reduced compared with more traditional solutions and gives Sure Insurance the flexibility to refine its products and continue to grow.

The SSP Digital Insurance Platform is implemented, hosted and managed by SSP, a model that drives a low upfront investment, along with flexible and low cost of ownership.

SSP is a leading provider of technology solutions and software for the insurance industry.

Sure Insurance is a Queensland owned and operated Insurance Agency. They have partnered with and are backed by global insurer, Liberty Mutual Insurance Company (Liberty).

SSP sign up three brokers in the first quarter

It’s been a great start to the financial year for SSP, with a number of new clients signing long term contracts for SSP’s broking solutions — including Peart Performance Marque, Onyx Insurance and Rey Direct.

Peart Performance Marque has been a leading name in performance car insurance for over twenty years, giving access to very special schemes for insuring cars with high value and/or high performance. They will be using SSP’s broking system to manage and administer their specialist risks portfolio and streamline processes across the entire business. 

Kat Blayden-Byrne Director of Peart Performance Marque Limited says: “We have been an SSP customer previously, back in 2012. Our staff know SSP and the system and we are looking forward to having SSP partner with us once again, to help and support our business going forward”.

SSP is also delighted to announce a new partnership with Onyx. Onyx has vast experience within the Professional Indemnity insurance market and they approached SSP to help improve their business processes and assist with growth plans.  

“Maintaining a quality service and long term relationships are key to the growth and success of the business. We wanted a credible broking platform to accommodate the London Lloyd’s Market and SSP provides that fit for us”. Dan Stuckey, Associate Director from Onyx Insurance Brokers Limited added. 

Rey Direct is a commercial lines broker specialising in Fleet insurance. They had previously, along with another broker, been a customer of SSP and they wanted to engage with a reputable supplier for their new system. SSP was selected and deemed an ideal fit.

Commenting on the decision to choose SSP over leading competitors, Noman Hussain, Company Director from Rey Direct said: “SSP were very engaged with us from the start of conversations opening up. We’ve built a good solid relationship with the team and are looking forward to getting the SSP broking system implemented”.

“I am delighted with the new contract wins for SSP, which are in addition to over 100 broker customers who have renewed their software contracts over the last 12 months. This is the perfect time to welcome new customers and to progress them onto SSP Broking, our next-generation solution in the future”. David Chapman, SSP’s Director of Broker.