SSP creates new efficiencies with integration of iPipeline’s SolutionBuilder

SSP, a global provider of technology systems and solutions across the entire insurance industry, has integrated iPipeline‘s award-winning SolutionBuilder® quote and apply system with its next generation financial services software, SSP Adviser. SSP is offering this industry innovation to its customer base to accelerate and simplify quoting, applying, analysis, illustrations and product comparison reporting all at the point of sale.

With a simplified and responsive user interface, SolutionBuilder enables advisers to easily compare both single and multi-benefit products, such as term assurance, life and critical illness all on one screen. This ensures advisers can quickly identify the right protection for their client’s needs.

Integrating this functionality with the modern web-based SSP Adviser client and policy management solution enables SSP’s customers to gain increased efficiencies at point of sale. The integration saves time by pre-populating client data to streamline the quote request, as well as facilitating the analysis in SolutionBuilder and automatically bringing back key facts illustrations (KFIs), comparison reports and illustrations to support the recommendation. It also sets up the policy proposal and details of the expected commissions due, allowing advisers to achieve greater efficiency across the whole process.

Whilst the analysis is done in SolutionBuilder with quotes available for up to 90 days, the quote, product and comparison details are brought back into SSP Adviser, allowing the documents to be retrieved with ease of access.

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“I am really excited by the additional capabilities SSP can offer its existing and new customers through this partnership with iPipeline. Our customers are the heart of SSP, and this is the first of a number of exciting initiatives we have planned to ensure they get the most out of their SSP Adviser solution.”

Paul Yates, Product Strategy Director at iPipeline said:
“We are delighted to have integrated SolutionBuilder with SSP Adviser in a partnership that allows advisers to service simple and complex protection needs effectively across single and multi-benefit solutions. We believe bringing new and innovative technology enhancements to advisers’ processes are a key component to help grow their protection business. SolutionBuilder is an example of this, as evidenced by a 28% increase in protection business via iPipeline during 2017.”

SSP Adviser

Former MIB head chooses SSP for new venture

PEX Insure, the managing general agent (MGA) founded by Byron Shepherd, has chosen two separate SSP platforms to distribute its insurance products. Shepherd was formerly one of the heads of the Motor Insurers’ Bureau (MIB), responsible for services including MyLicence and the NCD database.

The MGA has chosen SSP Pure Broking to retail standard motor cover, with further products to follow. In addition, as PEX Insure has its own delegated authority, it has also signed up to wholesale insurance products through SSP’s brokers.

These wholesale products – including motor excess protection, guaranteed car hire and vehicle breakdown – will be made available via SSP’s commercial e-trading platform.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted that, after working with various software houses at MIB, Byron has chosen to partner with SSP for his new venture and to adopt multiple platforms.”

Byron Shepherd, CEO at PEX Insure said:
“I know Ron and Adrian Coupland [SSP’s Customer and Marketing Managing Director] very well from my work at MIB. If I need to call them, I can, and they get things done.

“It’s important to be able to speak to the key decision-makers quickly. Ron answers the phone and gets on with what needs to be done. You don’t get that with other software houses.”

Keychoice and RAC extend relationship with specialist products

Keychoice, the insurance distribution business owned by SSP, is pleased to announce the extension of its long-term relationship with the RAC for a further five years. This will see the RAC continue as its exclusive breakdown partner until early 2024.

The new deal underlines Keychoice’s commitment to nurturing longstanding partnerships with market-leading brands, and the development of additional products through these partners to drive further benefit and value for its members.

Following the success of RAC car, van and bike breakdown, Keychoice is broadening its members’ product portfolio with the introduction of five specialist breakdown products, as well as RAC motor legal expenses and RAC top-up loss insurance.

Keychoice’s broking community has shared that their customers have asked for more commercially-orientated RAC breakdown and motoring products. To meet this demand, brokers who are Keychoice members will be able to offer cover for taxi, motorhome, minibus, courier vehicle and taxi minibus breakdowns. This includes recovery of the vehicle to a single destination anywhere in the UK and onward travel if the vehicle can’t be repaired at the roadside.

With RAC top-up loss insurance, if a customer’s vehicle is written off, they will be paid 25% on top of their insurer’s settlement figure. This additional payment helps to top-up any shortfall in the price paid for the vehicle versus its current market value. This is particularly pertinent for self-employed individuals, for whom their vehicle is their business.

Ron Atkinson, Distribution Director at SSP said:
“I’m delighted to have extended our partnership with the RAC, which is testament to the strong relationship we’ve already built up.

“Keychoice members are set to have access to a total of ten products from a leading brand with an excellent reputation and customer service, and we have a number of other ancillary products in the pipeline. As a result, brokers will have the flexibility and functionality to keep their customers on the road, both for pleasure and business.”

Richard Fuller, Head of Partnerships at the RAC said:
“SSP is a trusted strategic partner, so it’s great to be able to announce a new long-term arrangement with its Keychoice distribution business.

“Keychoice enables us to connect with hundreds of high street brokers at once, all of whom can offer their customers more tailored motor cover. My team and I look forward to working with Keychoice to develop, in partnership, innovative new products that continue to deliver value to its brokers and their customers.”

Ageas becomes latest SSP partner for Flood Re

Ageas has become the latest insurer to partner with SSP to provide Flood Re policies through the broker channel.

The UK government launched Flood Re to increase the availability of affordable home insurance for the estimated 350,000 households in flood risk areas, who tend to be subject to higher premiums and excesses. The scheme backed almost 130,000 policies in its first year.

With each of Ageas’s three home products being backed by the Flood Re scheme, at-risk House Guard, House Guard Prestige and House Guard Tenants Contents policyholders will all be able to benefit from affordable premiums and lower excesses dependent on their individual circumstances.

SSP connects to the Flood Re Property Data Hub to capture the council tax band and other relevant risk data. This is fed into SSP’s centralised rating, pricing and quotation solution, SSP Intelligent Quotes Hub, enabling the Flood Re premium to be considered with other risk factors in determining the overall home insurance price Ageas offers each at-risk customer.

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“I am delighted that Ageas has joined SSP’s Flood Re panel. Having another insurer on the panel provides at-risk policyholders with a wider range of Flood Re-backed policies to choose from, enabling these homeowners to shop around for the most suitable cover through the intermediated channel.”

Francois-Xavier Boisseau, Chief Executive Officer at Ageas said:
“As an original member of the Flood Re scheme, we understand the importance of a multi-distribution strategy to ensure all customers on all channels can access these policies.

“Our partnership with SSP means Flood Re-backed policies are now more widely available for the thousands of at-risk customers who insure their properties through a broker.”

Liz Mitchell, founder of insurtech start-up broker Flood Assist Insurance said:
“As a specialist flood insurance broker using the SSP platform, I am thrilled that Ageas has joined the panel of insurers. The great cover and first class claims service means I am so excited to have them on board.”

Keychoice partners with LV= for new specialist vehicle offering

Keychoice, the insurance distribution business owned by SSP, has partnered with LV= to provide exclusive access for brokers looking to place specialist vehicle business with the insurer.

Whether driven by the engineering, aesthetics or noise of their cars, owners of specialist vehicles have a passion that goes beyond the usual commute from A to B. Expanding the Keychoice product range with the insurance scheme from LV= means members can now place the niche business of these vehicle enthusiasts and access a new lucrative market.

LV=’s Highway KC Specialist Vehicle product provides cover for classic cars and motorhomes, including referrals for American cars, modified vehicles and ex-military vehicles — all of which require specialist insurance.

Ron Atkinson, Distribution Director at SSP said:
“Everything we do is aimed at improving life for our members, so I’m delighted they can now benefit from the dedicated underwriting knowledge and expertise required for this specialist scheme business.”

Michael Lawrence, Personal Lines Director at LV= said:
“We are pleased to be delivering specialist vehicle cover through Keychoice, which enables us to reach out to 500 traditional high street brokers in one fell swoop. This partnership provides a single point of access for all brokers to address the insurance needs of vehicle enthusiasts which might otherwise have been overlooked.”

SRIC upgrades relationship with SSP for digital journey

With huge opportunities for insurers who embrace emerging technologies and communication channels, The Swaziland Royal Insurance Corporation (SRIC) has chosen to migrate from Insure/90 to SSP’s digital insurance platform, SSP Pure Insurance.

While Insure/90 has served it well, SRIC wanted a platform with the digital capabilities necessary to maintain its position as the largest insurer in Swaziland. SSP Pure Insurance is a flexible end-to-end core insurance system that will provide SRIC with the consistent best practice processes for policy administration, claims management, finance and credit control it needs to drive future growth.

The SSP solution will also provide SRIC with a web-based broker portal, making it easier for brokers to do business with the insurer. Additionally, the bordereau import functionality will enable SRIC to consolidate data from brokers, partners, TPAs and policyholders, improving its operational efficiency and reducing the errors often associated with rekeying of information.

SRIC will also benefit from greater business user control around pricing and rating through the integrated Precision Rules Engine, as well as strong reporting MI.

Adrian Coupland, Customer and Marketing Managing Director at SSP, said:
“I am delighted that SRIC has decided to upgrade to SSP’s digital insurance platform following a rigorous selection process.

“As we celebrate 30 years of providing general insurance (short-term) software solutions to the African market, SSP is committed to maintaining and upgrading its relationships with existing customers as well as winning new ones.”

Zama P. Ngcobo, General Manager at SRIC, said:
“Having been an SSP customer for over 10 years, we have developed a really good relationship with the people there. The team at SSP has a deep understanding of our business and we trust them.

“I am looking forward to continuing to work with such a long-term trusted partner, which will provide us with the assets required to embark on our digital journey and remain ahead of our competitors.”

Keychoice brokers to cover non-standard risks

Keychoice, the insurance distribution business owned by SSP, has partnered with Plum Underwriting to enable its broking community to meet the needs of policyholders with non-standard homes.

The partnership makes it easier for Keychoice members to process non-standard risks that they might otherwise have not been able to place. This includes houses that are built from non-standard materials, affected by subsidence or flooding, or unoccupied for extended periods, as well as cases where the owner has criminal convictions, has been declared bankrupt or has an adverse claims history.

As Plum Underwriting has focused on the specialist home insurance market for 15 years, Keychoice brokers can benefit from a highly experienced team of underwriters with extensive knowledge of the risks involved, backed by the security and strength of Lloyd’s capacity.

By joining Keychoice, Plum Underwriting has greater access to regional brokers – a key distribution channel in the UK insurance market.

With all of Keychoice’s members working from a single technology platform, Plum Underwriting has a continuous view of how its non-standard home insurance product is performing. As a result, the underwriting agency can fine tune the product’s performance with existing members, which will drive greater adoption amongst brokers and generate greater volumes of data for further fine-tuning.

To complement this, Plum Underwriting has access to the utilisation team within SSP, who visit brokers on a regular basis. This will ensure its non-standard home insurance product is being used as frequently and effectively as possible.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with Plum Underwriting, which has once again been rated one of the UK’s top 5 personal lines insurers in the Insurance Times Broker Service Survey.

“The partnership enables our members to offer cover for a range of non-standard properties that mainstream insurers often lack the specialist knowledge to effectively quote for, while benefitting from exclusive discounted rates.”

Simon Lewer, Business Development Director at Plum Underwriting said:
“Joining Keychoice enables us to work with the traditional high street brokers that we wouldn’t otherwise have access to, and efficiently allows us to trade with up to 500 brokers through a single partner.

“Given the proven track record of Keychoice members in writing highly profitable business for insurers, this is a fantastic opportunity for us.”

SSP and L&G joint venture wins digital award

SSP is delighted that Legal & General has won a Digital and Insurtech Award for SmartQuote, the innovative digital solution powered by SSP Intelligent Quotes Hub (IQH).