Keychoice partners with LV= for new specialist vehicle offering

Keychoice, the insurance distribution business owned by SSP, has partnered with LV= to provide exclusive access for brokers looking to place specialist vehicle business with the insurer.

Whether driven by the engineering, aesthetics or noise of their cars, owners of specialist vehicles have a passion that goes beyond the usual commute from A to B. Expanding the Keychoice product range with the insurance scheme from LV= means members can now place the niche business of these vehicle enthusiasts and access a new lucrative market.

LV=’s Highway KC Specialist Vehicle product provides cover for classic cars and motorhomes, including referrals for American cars, modified vehicles and ex-military vehicles — all of which require specialist insurance.

Ron Atkinson, Distribution Director at SSP said:
“Everything we do is aimed at improving life for our members, so I’m delighted they can now benefit from the dedicated underwriting knowledge and expertise required for this specialist scheme business.”

Michael Lawrence, Personal Lines Director at LV= said:
“We are pleased to be delivering specialist vehicle cover through Keychoice, which enables us to reach out to 500 traditional high street brokers in one fell swoop. This partnership provides a single point of access for all brokers to address the insurance needs of vehicle enthusiasts which might otherwise have been overlooked.”

SRIC upgrades relationship with SSP for digital journey

With huge opportunities for insurers who embrace emerging technologies and communication channels, The Swaziland Royal Insurance Corporation (SRIC) has chosen to migrate from Insure/90 to SSP’s digital insurance platform, SSP Pure Insurance.

While Insure/90 has served it well, SRIC wanted a platform with the digital capabilities necessary to maintain its position as the largest insurer in Swaziland. SSP Pure Insurance is a flexible end-to-end core insurance system that will provide SRIC with the consistent best practice processes for policy administration, claims management, finance and credit control it needs to drive future growth.

The SSP solution will also provide SRIC with a web-based broker portal, making it easier for brokers to do business with the insurer. Additionally, the bordereau import functionality will enable SRIC to consolidate data from brokers, partners, TPAs and policyholders, improving its operational efficiency and reducing the errors often associated with rekeying of information.

SRIC will also benefit from greater business user control around pricing and rating through the integrated Precision Rules Engine, as well as strong reporting MI.

Adrian Coupland, Customer and Marketing Managing Director at SSP, said:
“I am delighted that SRIC has decided to upgrade to SSP’s digital insurance platform following a rigorous selection process.

“As we celebrate 30 years of providing general insurance (short-term) software solutions to the African market, SSP is committed to maintaining and upgrading its relationships with existing customers as well as winning new ones.”

Zama P. Ngcobo, General Manager at SRIC, said:
“Having been an SSP customer for over 10 years, we have developed a really good relationship with the people there. The team at SSP has a deep understanding of our business and we trust them.

“I am looking forward to continuing to work with such a long-term trusted partner, which will provide us with the assets required to embark on our digital journey and remain ahead of our competitors.”

Keychoice brokers to cover non-standard risks

Keychoice, the insurance distribution business owned by SSP, has partnered with Plum Underwriting to enable its broking community to meet the needs of policyholders with non-standard homes.

The partnership makes it easier for Keychoice members to process non-standard risks that they might otherwise have not been able to place. This includes houses that are built from non-standard materials, affected by subsidence or flooding, or unoccupied for extended periods, as well as cases where the owner has criminal convictions, has been declared bankrupt or has an adverse claims history.

As Plum Underwriting has focused on the specialist home insurance market for 15 years, Keychoice brokers can benefit from a highly experienced team of underwriters with extensive knowledge of the risks involved, backed by the security and strength of Lloyd’s capacity.

By joining Keychoice, Plum Underwriting has greater access to regional brokers – a key distribution channel in the UK insurance market.

With all of Keychoice’s members working from a single technology platform, Plum Underwriting has a continuous view of how its non-standard home insurance product is performing. As a result, the underwriting agency can fine tune the product’s performance with existing members, which will drive greater adoption amongst brokers and generate greater volumes of data for further fine-tuning.

To complement this, Plum Underwriting has access to the utilisation team within SSP, who visit brokers on a regular basis. This will ensure its non-standard home insurance product is being used as frequently and effectively as possible.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with Plum Underwriting, which has once again been rated one of the UK’s top 5 personal lines insurers in the Insurance Times Broker Service Survey.

“The partnership enables our members to offer cover for a range of non-standard properties that mainstream insurers often lack the specialist knowledge to effectively quote for, while benefitting from exclusive discounted rates.”

Simon Lewer, Business Development Director at Plum Underwriting said:
“Joining Keychoice enables us to work with the traditional high street brokers that we wouldn’t otherwise have access to, and efficiently allows us to trade with up to 500 brokers through a single partner.

“Given the proven track record of Keychoice members in writing highly profitable business for insurers, this is a fantastic opportunity for us.”

SSP strengthens delivery capability with new appointment

SSP has strengthened its software development with the appointment of Matt Gatrell as Software Engineering Director.

Reporting directly to Jim Sadler, Chief Operating Officer, Gatrell will lead the single cohesive engineering department formed by combining all of SSP’s software delivery teams globally into one capability.

The simplified structure will provide SSP with the agility to leverage best practices and software components across its systems. To complement this, SSP is accelerating the DevOps programme it started last year through the faster adoption of modern software engineering practices and tools across all its software products.

Together this will enable SSP to better serve all its customers by delivering and enhancing products more quickly and at a higher quality.

Gatrell brings significant experience of leading software teams and driving modern software development practices to the role. He has served in senior technology leadership roles at a number of successful, fast-growth fintech companies, and joined SSP from Neilson Financial Services, where he was CTO.

“I have joined SSP at a great time, which is reflected in its serious intent to embrace DevOps at a much faster pace” said Gatrell. “I am looking forward to using my extensive industry knowledge and expertise to develop and lead the strategy for the newly-formed Software Engineering department, supported by the talented team at SSP.”

Speaking about the appointment, Jim Sadler said:
“I am delighted to welcome Matt to SSP. His appointment continues, at pace, the work we began in 2017 to significantly strengthen our delivery capability.

“Matt’s achievements and deep expertise in the field of software engineering make him a significant addition to our firepower, which will enable us to deliver on our service and product promises to clients, and continue to outpace our competitors.”

SSP and L&G joint venture wins digital award

SSP is delighted that Legal & General has won a Digital and Insurtech Award for SmartQuote, the innovative digital solution powered by SSP Intelligent Quotes Hub (IQH).

Legal & General received the Insurance Technology/Digital Project Team of the Year – Enterprise Award in recognition of how SmartQuote has revolutionised the purchase of home insurance. By utilising the vast quantity of digital data available for an individual risk, SmartQuote generates an informed quote in 90 seconds with minimal customer input.

SSP IQH, a sophisticated whole of market product rating and quotation solution, acts as a single point of integration for all the internal and third-party data sources used. Bringing the relevant risk data together in this way means customers simply need to enter their postcode and the type of cover required to receive a binding quote.

Such simplification and streamlining of the purchasing journey eliminates one of the major bugbears of today’s time-poor insurance customers – the need to answer pages of questions they often don’t have accurate information for. This is particularly pertinent given that mobile is now the interface of choice, and SmartQuote provides a mobile-friendly, easy-to-use solution.

In addition, as the information comes from official sources, rather than customer estimates, the price accurately reflects the real individual risk posed.

Adrian Coupland, Customer and Marketing Managing Director at SSP said: “I am pleased that the ability of SmartQuote to truly transform the market has been recognised with this award. It provides a hassle-free way for consumers to purchase insurance by using the information that is readily available to meet their demands for a faster journey.”

David Robertson, Director of Digital Transformation at Legal & General said: “In SmartQuote, we’ve delivered an award-winning, market-leading solution jointly with SSP, and I am very proud of that.

“There is nothing like SmartQuote in the world, it is a completely unique proposition. It’s been enabled not just by the technology that SSP has helped us build and deliver, but also by the relationships we’ve got with the team there.”

SSP partners with insurtech start-up broker to increase Flood Re access

Insurtech start-up broker Flood Assist Insurance, which specialises in flood insurance, has chosen SSP’s core broking platform to underpin its lean, customer-centric, data-driven model.

An increased prevalence of flooding means more and more at-risk policyholders are finding it harder and more expensive to get home and business insurance. To help tackle this, the government launched Flood Re, which makes insurance more affordable to homeowners in areas prone to flooding.

However, Flood Re itself acknowledged that “more work needs to be done to improve access to Flood Re backed policies through insurance brokers”.

SSP is committed to offering the most at-risk policyholders the greatest choice of cover through working with the entire insurance market, from leading insurers to insurtech start-up brokers.

With nearly a third (31%) of home insurance and 77.1% of commercial insurance distributed through brokers, the intermediated market has a key role to play. Flood Assist’s proposition extends beyond providing insurance by creatively using data and technology to raise flood awareness and support at-risk policyholders in managing their flood risk.

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“It is important we pull together as an industry to provide protection and choice for affected policyholders.

“I am pleased to partner with Flood Assist Insurance, an organisation with the passion to be at the forefront of helping change the way high flood risks are managed by the insurance market.”

Liz Mitchell, founder of Flood Assist Insurance said:
“As SSP is definitely leading the pack on delivering Flood Re to the intermediated market, I am delighted to be using its market-leading core broking platform that provides all the capabilities we need.

“Flood Assist Insurance has a data-intensive approach. The SSP platform provides us with the flexibility and agility we need to better understand and drive change in this challenging sector of the market.”

SSP invests in commercial lines with new appointment

SSP has strengthened its Keychoice insurance distribution business with the appointment of Graham Walker as Commercial Lines Relationship Manager.

The move follows the announcement of Keychoice’s regional panel for commercial lines business in July. Reporting directly to Ron Atkinson, Distribution Director, Walker will use his wealth of industry expertise to drive the panel forward, working closely with providers to develop a best-of-breed solution that provides a significant competitive advantage for brokers and insurers.

Walker brings over 30 years’ experience to the role, gained in both a family-run local brokerage and several key positions in the commercial arm of Swinton, where he managed local insurer relationships.

A key part of SSP’s strategy is the adoption of commercial e-trading, which makes it easier and quicker for brokers to gain multiple quotes from different insurers with no re-keying. In return, insurers gain greater access to high street brokers, one of the most profitable channels in the UK insurance market.

The distribution of commercial insurance products is evolving quickly, and SSP is committed to the adoption of e-trading. SSP has seen an uptake in volumes as a result of this revitalised approach to commercial e-trading and recently announced Ageas as the third leading insurer to join its Polaris imarket live-chat platform.

“I am delighted to be joining the SSP distribution team at such an exciting time, where development and innovation are at the forefront of every project,” said Walker. “From a commercial point of view, SSP has a clear vision to increase the range of products available to Keychoice members to help them grow their business. I am looking forward to meeting and working with our fantastic partners.”

Speaking about the appointment, Ron Atkinson said:
“I am really pleased to welcome someone of Graham’s calibre to Keychoice to champion commercial lines. He is our fourth new appointment in the last 10 months, as we invest in our team ready for the next phase of growth and evolution.”

SSP celebrates 30 years in the African insurance market

SSP is delighted to be celebrating the 30-year anniversary of providing general insurance (short-term) software solutions to African customers. This makes SSP one of the longest-serving providers of general insurance technology solutions in the African market.

SSP’s head office in Johannesburg is complemented by a regional account management office in Kenya. Together the two offices employ 35 specialists, who are supported by over 850 staff across SSP globally.

Over the last three decades, there have been significant changes in the African technology landscape. SSP’s continued commitment to innovation and delivery has enabled it to keep pace with these changes to meet the evolving demands of its customers.

Indeed, SSP has been a life-long partner for a number of insurers. Over 20% of its African customers have been with SSP for more than 25 years, trusting the company to keep their software current throughout the technology changes.

While many customers are on their second generation of SSP software, Botswana Insurance Company (BIC) has adopted its third generation SSP solution. Having migrated from Insure/90 to S4i, BIC is now benefitting from SSP Pure Insurance, a flexible end-to-end core insurance system for all lines of business.

In addition to retaining existing customers, SSP is continuing to expand its African insurer customer base. New customers are attracted by the company’s extensive local knowledge and experience, as well as its proven ability to deliver technology on the continent. This year SSP will introduce more of its award-winning digital insurance components to the African market.

SSP’s customers play an important part in driving product and direction through running its African user group, which operates for the benefit of the users.

Leslie Muthen, Head of Business Operations and Finance, Africa at SSP said:
“This is a significant milestone for SSP, and one I am delighted to have been part of for the last ten years. It means we truly have the required knowledge and experience of the African general insurance market to enable our customers to deliver on their growth and efficiency plans.”

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“SSP’s enduring commitment to both the African market and investment in our solutions means we can continue to offer insurers in the region the rich, broad functionality they need to remain competitive.

“We have been a safe and trusted partner for the last 30 years, and will be for the next 30 years too.”