SSP signs up Bahamas First Holdings Limited

Bahamas First Holdings Limited (BFHL) has signed a five year agreement for the implementation, and run of SSP’s Digital Insurance Platform for both its Bahamas and Grand Cayman operations. SSP was chosen to replace their legacy technologies, and the digital transformation project will result in fundamental changes to how Bahamas First General Insurance and Cayman First Insurance operate, through delivering enhanced customer, broker, agent and employee user experience and enhancing the value it delivers to all parties.

The flexible, end-to-end digital insurance platform will provide BFHL with the ability to become more customer focused, by providing its customers with online quote & buy and self-service capabilities. Brokers and Agents will also be able to serve their clients online through portals which will support full-cycle processing, from quotations, accepting new policies through endorsements and renewal processing.

BFHL will also benefit from a new user interface, which is responsive in design – allowing customers, agents, brokers and staff employee usage from a variety of devices (mobile, tablet and/or desktop). SSP’s digital insurance platform meets all requirements to assist BFHL in remaining competitive directly out-of-the-box; without requiring the purchase of add-on modules to plug functionality gaps. Additionally, it will make it faster and easier for BFHL to respond to change and modify its processes in order to transform the business.

Adrian Coupland, Customer and Marketing Managing Director at SSP, said:
“I am delighted to extend our Caribbean customer base with such a key client, following a competitive selection process.

We at SSP are committed to growth in the region, providing front line support from our US office as we have done for over 30 years. Our digital insurance platform will support BFH in their profitable growth, and allow it to evolve to meet growing digital insurance demands of customers and agents”.

Patrick Ward, President and Chief Executive Officer of Bahamas First Holdings Ltd., said:
“We have no choice but to meet the changing demands of our customers and by working with SSP, we are transforming the way we do business, streamlining processes and using data and technology to create a digital platform to make life easier for customers, our employees and our agents and brokers”.

Zurich Insurance becomes 5th insurer to go live on SSP IQH

SSP today announces that Zurich has become the fifth leading UK insurer to go live with SSP Intelligent Quotes Hub (IQH) to provide insurer hosted pricing for part of its business. 

These capabilities have been developed for Zurich’s Personal Lines intermediated business, integrating SSP IQH with brokers’ software houses systems, and is in the process of being rolled out to Zurich’s broker customers. 

A sophisticated whole of market product rating and quotation solution with the ability to handle large volumes of business, SSP IQH provides Zurich with the market-leading rating, pricing and data enrichment capabilities it needs to become more agile and competitive in the marketplace. 

With a single point of data integration for internal and third-party sources, Zurich can consume information from the ever-growing number of external data sources and providers, and integrate this with its own customer knowledge for greater insight into the risk being insured. 

As application fraud is a growing challenge across the insurance industry, Zurich has also deployed SSP Verify, a powerful pre-inception counter-fraud solution. This enables Zurich to minimise fraud at point of quote, allowing the insurer to price more effectively while reducing premium and claims leakage. 

Adrian Coupland, Customer and Marketing Managing Director at SSP said:
“We’re delighted that Zurich has become the fifth major insurer to adopt SSP IQH. We have worked collaboratively with Zurich to develop a robust shared understanding of the capabilities required to support its vision for market-leading rating, pricing, data enrichment and fraud detection and how these will be delivered through SSP IQH and SSP Verify.

“As SSP IQH has the ability to handle large volumes of business, it is the ideal pricing and rating solution for the 1.1 million policies and hundreds of millions of quotes that Zurich generates each year.” 

Gareth McChesney, Underwriting Director for Personal Lines at Zurich UK said:
“Our strategy focuses on providing the right general insurance solutions for our individual customers at the right price. To continue doing this, we needed to transform our personal lines business to rate and price more accurately, based on individual risk. 

“The collaboration and delivery focus of both Zurich and SSP continues to enable us to deliver this essential capability to the marketplace.” 

SSP joins Disability Confident scheme

As an employer who’s committed to workplace diversity and equality we’re delighted to announce that we’ve recently signed up to the Government’s Disability Confident Scheme.

The scheme helps companies make the most of the talents that disabled people can offer and is helping us make sure that we’re doing everything we can to attract and recruit talented disabled workers, and support and develop them in their careers at SSP.

As a Disability Confident Committed Employer, we pledge to ensure that our recruitment processes are inclusive and accessible, and that we actively promote vacancies and offer interviews to disabled people.

In addition, we commit to providing adjustments that support the individual needs of our colleagues, be they new joiners, or existing staff members who become disabled or develop a long-term health condition.

We’ll continue to maintain and develop our inclusive Facilities and Health & Safety practices too; building Personal Emergency Evacuation Plans for those who might need help leaving one of our office buildings in the event of an emergency; ensuring doorways are wide enough for wheelchair users, and offering disabled parking bays.

“I’m proud to demonstrate SSP’s commitment to workplace equality with the signing of the Disability Confident scheme and hope that our disabled colleagues, and those considering joining SSP, will play an active role in helping us to further develop our support offering going forward.”

Jemma McKenzie, HR Director

Find out more about Disability Confident at:
www.gov.uk/disability-confident

SSP sign agreement to integrate aggregator platforms with honcho

SSP, the leading global supplier of technology systems and software for the insurance industry and honcho, the widely anticipated insurance distribution disruptor, have today signed a contract to integrate the honcho reverse auction marketplace platform into SSP’s systems.

Connecting SSP and honcho paves the way for over 700 of SSP’s partner insurers and customers to access honcho’s platform. Brokers and insurers will now have accessibility to car insurance products via honcho’s electronic marketplace. Moreover, insurers can bid against each other in a real-time reverse auction to win consumers’ business.

honcho’s apps and platform are currently in test ahead of its planned launch in Q2 of this year. With over 10 insurers and brokers already integrated into honcho, this is an exciting time, as work has started to add SSP customers into the honcho marketplace.

Chad Crossman, honcho CTO, said:
“Where insurers or brokers are already connected to a software house, the amount of incremental work for them to connect to honcho is small. We know that several SSP customers are already eager to join the honcho panel and our technology team, along with SSP’s, are working flat out to complete this integration as quickly as possible.”

Ron Atkinson, Distribution Director at SSP said:
“We are excited about working with honcho and this partnership makes it possible for SSP users to promote their brands via honcho. All SSP customers using our Pure Broking and ElectraM3 systems will be able to access the honcho panel, which will open up new channels for new business.”

Commenting on the agreement honcho CEO, Gavin Sewell, said:
“Our platform has been designed to allow a wide variety of marketplace participants to use honcho to distribute their products and we are delighted that from today we are able to add clients of SSP to our ever-growing list of partners. We are committed to bringing transparency, equitability, consumer choice and value to the UK insurance distribution market and signing this agreement with SSP is another big step towards our insurance market revolution.”

SSP successfully implements digital insurance platform for RACQ, Australia

SSP has successfully implemented its digital “as a service” platform for RACQ, Queensland’s premier motoring body, which forms part of its continued growth in the Asia Pacific territory.

This is part of RACQ’s affinity partnership insurance strategy, utilising different components within the SSP platform. SSP’s digital insurance solution is a cloud-based insurance platform with a market-leading suite of products, including product development, pricing, policy administration, claims and advanced multi-channel user experience capabilities.

With pre-integrated components, the implementation time of the digital insurance platform was significantly reduced compared with more traditional solutions, with the platform fully implemented in eight months.

RACQ has now launched a new affinity business, distributing personal lines products via multiple partners to consumers nationwide.

Paul Miller, General Manager APAC at SSP said:
“We are pleased RACQ chose us as a partner to support the group’s digital strategy through our market leading digital insurance platform.

“Hosted and managed in Australia, SSP Digital Insurance is a disruptive solution for the general insurance industry. It has enabled RACQ to innovate and rapidly launch new products into the marketplace at a lower cost, with minimum impact on existing operations.”

Luke Saxby, General Manager Insurance Distribution at RACQ said:
“RACQ was able to accelerate its entry into the insurance affinity partnership space using the Digital Insurance solution which now equips us with the agility and flexibility to quickly launch new products and channels to the national market.”

The SSP Digital Insurance platform is implemented, hosted and managed by SSP, a model that drives a low upfront investment, along with flexible and low cost of ownership.

SSP is a leading global provider of technology solutions and software for the insurance industry.

SSP partners with Global Payments for complete card payment solution

SSP has announced a payment solution partnership with Global Payments, a leading worldwide provider of payment technology services. This partnership delivers everything brokers need to accept and process payments online, over the phone and in-person, including a new integrated all-in-one payment gateway and merchant account solution.

With a firm commitment to innovation and customer service, SSP undertook a strategic review to ensure its brokers continually benefit from a simpler way to manage and collect regular insurance premiums. The new solution enables brokers to collect, process and refund one-off and regular premiums, along with access to valuable transaction insight and simple to implement fraud rules.

The deal also provides members of Keychoice, the insurance distribution business owned by SSP, with access to a merchant account. This enables brokers to process and receive payment from all major types of card, both online and via mobile devices.

Global Payments processes the transactions on behalf of member brokers, passing the details through to the card issuer and crediting funds to the brokers’ bank accounts.

With brokers’ margins under continuous pressure in a competitive market, SSP is committed to helping brokers minimise their costs, so they can trade as effectively as possible. To this end, Keychoice brokers receive preferential rates on every transaction completed through the Global Payments platform.

Ron Atkinson, Distribution Director, SSP commented:
“Customers are now demanding the same payment experience from their insurance provider that they receive in other areas of their lives, such as retail, where paying by card is commonplace.

“I’m excited to be working with Global Payments to enable our brokers to meet these changing needs and thrive. With a single solution for all of their payment requirements, our brokers will be more competitive in the marketplace.”

Dave Wills, Chief Sales Officer, Worldwide eCommerce and Multinational Clients, Global Payments said:
“We are delighted to team up with SSP to deliver our all-in-one payment solution to its Keychoice customers. Global Payments partners with some of the leading brands in the insurance sector, delivering a payments solution that places innovation, simplicity and valuable insight at its very heart. We focus on solving the challenges that insurers face – from streamlining their entire payment system, to keeping card details up-to-date for regular premium payments and even help reducing fraud. With SSP, we are committed to working together to make insurers and brokers operate a more efficient business – today and in the future.”

Keychoice partners with All Broker Services for new Excess Protection offering

Keychoice, the insurance distribution business owned by SSP, has partnered with All Broker Services to provide its broking community with access to an integrated Excess Protection add-on policy through SSP’s back-office systems.

The All Broker Services Excess Protection product provides policyholders peace of mind knowing that after they have been involved in a claim they will not be left out of pocket after paying their excess. The product has an aggregate cover limit, so policyholders can claim as many times as they like up to their chosen cover limit and can also be used in a non-fault claim, provided the third party has failed to reimburse the policyholders excess.

Ron Atkinson, Distribution Director at SSP said:

“I am delighted to be working with All Broker Services to provide our members with access to an add-on product that will help their customers mitigate any exposure to a potentially significant financial impact, at a time when they may least be able to afford it.

“We’ve seen a lot of demand for fully integrated add-on products within the Keychoice community so this is another important step in our commitment to enable our broker members to trade efficiently and provide the best possible service to their customers”.

Wayne Dunthorne, Sales Director at All Broker Services said:

“I am thrilled that All Broker Services has been chosen by SSP as the Excess Protection partner for its Keychoice distribution group and we are looking forward to working more closely with the Keychoice team. This will hopefully be the start of a great partnership with Keychoice to the benefit of its members, providing the first of many sustainable products for the end customer.”

SSP sign the pledge to change how we all think and act about mental health

Did you know that approximately 300,000 people with long-term mental illnesses lose their jobs annually in the UK*? With 31% of employees formally diagnosed with mental health issues.**

That’s why on Wednesday 10 October, we were proud to take part in World Mental Health Day, a global event to highlight that one aspect of our personal health that is often so easily overlooked – our mental health. This year, we have been working with the mental health charity Time to Change to take action and deliver our commitment to creating a safe and supportive workplace for anyone who may suffer from a mental illness, as well as building trust and confidence amongst our colleagues.

On this day, SSP also signed an employer pledge with Time to Change, the growing social movement run by charities Mind and Rethink Mental Illness which supports people to open up to mental health problems. By signing, SSP is committing to change the way we all think and act about mental health in the workplace.

SSP joins the wide movement of over 450 organisations that have signed up to the Time to Change pledge, including E.ON, British Gas, Ernst & Young, Transport for London, Royal Mail, Barclays, Shell, Pepsico, the Church of England, Sunday Mirror, Marks and Spencer, and many NHS trusts, universities, and local authorities.

Jo Loughran, Interim Director of Time to Change, said:
“We know it can be hard to talk about mental health, which is why we’re supporting employers to open up; to talk and to listen. Too many people with mental health problems are made to feel isolated, ashamed and worthless, but with the right support, those of us with mental health problems can recover and have equal opportunities in all areas of life. Everyone’s attitude makes a difference and it’s fantastic to see organisations like SSP taking the lead.”

During the day, Jeremy Harris, SSP’s Customer Service Specialist, volunteered to run two guided meditation workshops at SSP’s Solihull office, to provide colleagues with an introduction to the benefits of meditation and well-being. Colleagues also came forward with blogs explaining their personal mental health experiences.

“By having a day dedicated to the topic, we were able to talk openly, raise awareness and show our support to help one another. We feel that the day was a successful platform to start conversations around mental health and not only just for today but for tomorrow and the future.” Jemma McKenzie, SSP’s HR Director.

That’s not all – we also released our new, dedicated HR policy on mental health, and shared colleagues’ personal stories, experiences and thoughts to break the silence around mental health issues.

As part of our work with Time to Change, SSP will be joining a large community of businesses in officially signing the employer pledge – a commitment to end the stigma against mental health in the workplace and beyond.

*Source: The Shaw Trust’s Independent 2018 Report
**Source: The Business in The Community’s 2017 report