“In Australia personal lines products, and particularly car insurance, are primarily sold direct through call centres. Our research suggests there is a market for an online only product. We wanted a cost-effective, best-of-breed package that would deliver straight-through processing” said Tom King, head of international operations at Progressive. “SSP and S4i [now SSP Pure Insurance] enabled us to get our Australia program off the ground quickly and within budget.”
Commenting on the implementation, King said, “S4i has lived up to its reputation. Its flexibility and core capabilities were a key factor in ensuring we completed this project on time and on budget. The combination of SSP’s experience in transacting car insurance and their knowledge of the Australian insurance market increased our speed to market.”
Since 1937, drivers have trusted Progressive for their car insurance. Fast. Fair. Better. That’s what customers can expect from Progressive Direct. Everything they do acknowledges the needs of busy customers who are cost-conscious and increasingly savvy about auto insurance and good service.