“Everyone is trying to accomplish something big, not realising that life is made up of little things” commented Collin Molepe, COO at Zurich South Africa, after using the capability of SSP’s core insurance system to improve operational efficiency, reduce costs and, ultimately, improve customer-centricity to further meet their needs.
“Zurich SA launched an initiative to integrate our existing core insurance system and external vendor systems to centralise premium calculations. This delivered large improvements in both operational efficiency and customer experience across sales and underwriting. Centralisation also brought consistency to the premium quotes provided to clients across internal and various broker underwriting administration system channels for personal lines.“
“Following the optimisation of the centralised premium calculation, Zurich can obtain standardised rates, secure better control over discounts and loadings, and implement rules for referral and decline authorisation workflows. Our intention now is to deploy this across the rest of Zurich’s products and services, delivering big business benefits from a number of integration steps.“
“Having an IT strategic partner with SSP’s depth of knowledge and experience for such a challenging project was invaluable and will remain crucial for further product roll-outs.“