Support

We have over 25 years of experience in the Insurance & Financial Services Industry.

We are currently supporting:

  • 50,000 users in 50 countries
  • 20 of the top 50 Global Insurers
  • 30 of the top 50 UK Insurance brokers
  • 4 of the top 10 Independent Financial Advisers in the UK

Support

We have a continuous programme of service improvement with the deployment of leading edge technology & methodologies. We continually develop new technology & methodologies to speed incident response & resolution times… & to increase your access to technical product information.

The deployment of our eService Desk, across all service desks & regions, provides our customers with a single view across their estate.

Interactive customer portal

SSP’s Interactive Customer Portal is a service delivery based on IT Infrastructure Library (ITIL) best practice & is the worldwide de-facto-standard for IT service management.

The SSP Interactive customer portal provides:

  • Log & track support service requests
  • Reporting on service requests
  • Product documentation
  • FAQ’s
  • Newsletters

75 Product & Support Specialists

SSP believes in ongoing professional development & all our Specialists are qualified with minimum level of ITIL foundation certificate.

Bespoke support services can provide:

  • Service management
  • Custom service level agreements
  • 24/7 mission critical support
  • Follow the sun / international 24/7
  • Onsite support
  • 1st, 2nd & 3rd line support
  • Application & Infrastructure support
  • Managed services

Related News

Win an iPad 3 by joining SSP at BIBA 2012

16-17 May 2012 / Manchester Central Convention Complex.
SSP is exhibiting at BIBA again this year, so come and see us on stand F9. You can get a demonstration from one of our specialists on any of our technology.

SSP white paper sets out new approach to legacy IT

Legacy IT modernisation has become risky for general insurers. Eighty per cent of replacements fail to meet insurers’ needs adequately, according to Celent. Two out of every ten projects even have to be abandoned altogether.

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