International insurance broker, Gallagher (AJG), continues to accelerate the digitalisation of their agency business and has launched further digital products aimed at key, niche commercial market segments. Utilising a ‘design-configure-launch-repeat’ approach, Gallagher is able to continually and cost-effectively roll-out new products in a 4-to-5-month cycle. This has been enabled by SSP’s Insurance Platform, even with the restrictions imposed by Covid lock downs.
A new Natural Therapies product has just been launched adding to the previously implemented Fitness Professionals and IMAR (Tradies) products. The platform allows AJG’s customers to easily purchase insurance online, and also provides self-service capabilities to administer and renew their portfolio.
Following the launch of the IMAR product in 2020, AJG has been able to process a higher volume of IMAR new business at the same time leveraging process automation to reduce manual back-office administration tasks. Despite this year’s challenges and restrictions, the take up of the new digital channel by AJG customers has exceeded expectations.
Rattana Sysengrath, Head of Digital & Delivery (Agency & Gallagher) said:
“The rapid launch of the Natural Therapies product is the next step in building out our range of tailored digital small business insurance solutions. The partnership with SSP is delivering on our vision and enabling us to accelerate growth at a great cost-point.
Paul Miller, SSP’s General Manager for Asia Pacific said:
We are delivering on our promise to enable insurance customers to get innovative products to market both rapidly and cost effectively. Our SaaS delivered Insurance Platform, no code/low code configuration tooling and our local delivery team support in achieving this endeavour. It’s great to see the exploitation of this concept in Australia by Gallagher to provide differentiated offerings and customer experience in the highly competitive small business insurance market”