RAC extends its long-term relationship with SSP

SSP and the RAC have renewed their seven year software and service partnership for a further three years.

As one of the UK’s leading breakdown assistance providers, bringing complete peace of mind to its 11 million members, the RAC has long been at the forefront of developing motoring services.

In 2012 the RAC entered into partnership with SSP to use its Select Software. The application supports over 400 RAC call-centre colleagues processing in excess of two million breakdown policies. It has the flexibility to enable the RAC to react to changing market conditions such as quickly on-boarding new products, pricing adjustments and self-service capabilities – and has become integral to the RAC’s business plans.

In the last seven years, since implementation, the RAC has expanded the number of channels to market, with customers able to manage their membership accounts online via ‘MyRAC’. The portal fully integrates with SSP’s Select Software ensuring accurate and consistent information is available to the call-centre colleagues when speaking to customers.

Steve Lathrope, SSP’s CEO said:
“I am delighted that we are extending our relationship with the RAC. The renewal of our agreement is testament to the successful delivery of service and innovation over the last seven years. Our joint RAC / SSP team is looking forward to continuing our close working relationship and supporting the continued growth of the business.”

RAC’s Chief Information Officer, Mark Withers commented:
“SSP’s Select Software is integral to the RAC business, supporting the breakdown policies of millions of members.

“We are currently driving forward an exciting programme of digital product and service innovation which our partnership with SSP will play a key part in delivering.

“The strength of the partnership has been borne out by how closely and how hard the teams have worked together to deliver innovation that benefits customers and our business. I am very much looking forward to the relationship going from strength to strength over the next three years.”

SSP joins innovation community InsTech London

It’s an exciting time for SSP this month, as it has signed up to become a corporate member of InsTech London. As an insurance technology innovation community, InsTech London is supported by over 80 corporate members and 4,000 people from insurers and tech companies amongst others. The membership will allow SSP to become involved in supporting the insurance community in making it possible for innovators to collaborate with the more established insurance market. 

“We are delighted to welcome SSP to our community. Our members are leaders in innovation to improve risk management, risk selection and efficiency around the world. The industry relies on robust technology platforms and access to new data to help underwriters understand and write a whole range new classes of risk. SSP is a critical part of helping established and new organisations work together at the heart of many insurers and brokers business.” Matthew Grant, Partner InsTech London. 

In addition to the above, InsTech provide a space in which all innovation enthusiasts can be easily approached by entrepreneurs, insurers can share challenges, encourages investors to find opportunities and all can benefit from fresh insights. 

“With the continued adoption of our Digital Insurance Platform, partnership with Amazon Web Services and introduction of our powerful new SSP Broking service, SSP’s transformation through development and innovation is well advanced. We look forward to working together with like-minded organisations to explore ways in which we can maximise the opportunities offered by technology.” Adrian Coupland, Customer and Marketing Managing Director, SSP. 

Sure insurance implements SSP’s Digital Insurance Platform

A Queensland based insurance start-up, “Sure Insurance”, has successfully implemented SSP’s Digital Insurance Platform to support the launch of their home and contents insurance product for regional Queenslanders.

SSP’s digital insurance solution is a cloud-based platform comprised of a market-leading suite of products, which provides advanced digital insurance capabilities for insurers.

The different components within the SSP solution include product development, pricing, policy administration, claims and advanced multi-channel user experience capabilities. 

Sure Insurance is the first business to focus solely on the regional Queensland home insurance segment, a market which has been widely acknowledged as needing greater competition. The SSP digital platform’s flexible product capabilities enable Sure to manage risk, improve rating accuracy and provide better pricing using geocoding and data enrichment.

Paul Miller, General Manager APAC at SSP said: 
“For insurance start-ups, our Digital Insurance Platform is lowering the barriers to entry without compromising their capabilities. In the past, new entrants had a high initial technology cost and long lead time to implementation but with the digital insurance solution, upfront costs are reduced and implementation time is shortened.”

“Hosted and managed in Australia, SSP offer a disruptive digital solution for the general insurance industry and we are pleased to have our second customer go live in this market,” Mr Miller said. 

Brad Heath, Managing Director of Sure Insurance said:
“SSP has been a great partner through our launch process – they took the time to understand our business strategy and customer proposition and structured their solution approach to suit our start-up model. Their people were first class, and they have delivered an innovative, powerful and scalable system in a very short time that will ultimately benefit our customers.”

With a suite of pre-integrated products, the implementation time of the Digital Insurance Platform is significantly reduced compared with more traditional solutions and gives Sure Insurance the flexibility to refine its products and continue to grow.

The SSP Digital Insurance Platform is implemented, hosted and managed by SSP, a model that drives a low upfront investment, along with flexible and low cost of ownership. 

SSP is a leading provider of technology solutions and software for the insurance industry.

Sure Insurance is a Queensland owned and operated Insurance Agency. They have partnered with and are backed by global insurer, Liberty Mutual Insurance Company (Liberty).

SSP sign up three brokers in the first quarter

It’s been a great start to the financial year for SSP, with a number of new clients signing long term contracts for SSP’s broking solutions — including Peart Performance Marque, Onyx Insurance and Rey Direct.

Peart Performance Marque has been a leading name in performance car insurance for over twenty years, giving access to very special schemes for insuring cars with high value and/or high performance. They will be using SSP’s broking system to manage and administer their specialist risks portfolio and streamline processes across the entire business. 

Kat Blayden-Byrne Director of Peart Performance Marque Limited says: “We have been an SSP customer previously, back in 2012. Our staff know SSP and the system and we are looking forward to having SSP partner with us once again, to help and support our business going forward”.

SSP is also delighted to announce a new partnership with Onyx. Onyx has vast experience within the Professional Indemnity insurance market and they approached SSP to help improve their business processes and assist with growth plans.  

“Maintaining a quality service and long term relationships are key to the growth and success of the business. We wanted a credible broking platform to accommodate the London Lloyd’s Market and SSP provides that fit for us”. Dan Stuckey, Associate Director from Onyx Insurance Brokers Limited added. 

Rey Direct is a commercial lines broker specialising in Fleet insurance. They had previously, along with another broker, been a customer of SSP and they wanted to engage with a reputable supplier for their new system. SSP was selected and deemed an ideal fit.

Commenting on the decision to choose SSP over leading competitors, Noman Hussain, Company Director from Rey Direct said: “SSP were very engaged with us from the start of conversations opening up. We’ve built a good solid relationship with the team and are looking forward to getting the SSP broking system implemented”.

“I am delighted with the new contract wins for SSP, which are in addition to over 100 broker customers who have renewed their software contracts over the last 12 months. This is the perfect time to welcome new customers and to progress them onto SSP Broking, our next-generation solution in the future”. David Chapman, SSP’s Director of Broker.

Keychoice renews partnership with Close Brothers Premium Finance

Keychoice, the insurance distribution business owned by SSP, has renewed their partnership with Close Brothers Premium Finance (CBPF) to be the preferred supplier for its broking community, providing access to an integrated premium finance offering through SSP’s back-office systems.

The CBPF service provides Keychoice members with an easy way to set up and manage their customer’s premium finance agreements, all within their back-office system. Allowing them more time to spend with customers instead of chasing payments and carrying out administration. This helps broker’s increase client retention through hassle-free finance renewal whilst generating a new income stream for their businesses.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with Close Brothers Premium Finance who are a pioneering provider of premium finance, helping people across the UK to spread the cost of their insurance policy.  By working in partnership, we are supporting our Keychoice brokers to grow their business and provide their clients with even better service.”

Steve Wallis, Commercial Director at CBPF said:
“CBPF has a long-standing relationship with Keychoice through which we continue to provide value-added services to numerous Keychoice brokers, helping them to grow their business through a market-leading premium finance solution. With full integration throughout the policy and finance lifecycle, brokers can benefit from a service that is easy to administer. This, coupled with clients being able to access a range of online services including E-signature for credit agreement documents, makes for a highly efficient solution for both brokers and their clients.”   

SSP delivers terrorism product through Carroll Holman partnership

SSP has formed a partnership with Carroll Holman, an independent, Lloyd’s and London Market Insurance Broker, to provide access to a range of terrorism products via SSP’s Commercial Lines platform. The product will also be available to members of Keychoice, SSP’s distribution group who will benefit from an enhanced commission rate.

The Carroll Holman Group has built a diverse specialist broking and underwriting platform focused on service, enabled by interactive IT solutions. The Terrorism product will be available as a standalone policy or as an add-on to Property Owners and will offer brokers access to online quote and bind with instant documentation (up to £40m for any one location).

On talking about the benefits of the partnership, Sami Sulaiman, Managing Director of Carroll Holman says:
“The need for terrorism insurance is on the rise and through partnering with SSP we can help more brokers protect client’s property. Our product has the benefits of a wider definition of terrorism and competitive rates. Carroll Holman enhances SSP’s Commercial E-Trading platform, adding to the portfolio of over 10 leading insurers and products available. We hope to see Carroll Holman with SSP provide further products and solutions to the broker over time”.

Ron Atkinson, Distribution Director at SSP said:
“I am thrilled to add Carroll Holman’s products to our commercial e-trading platform. Carroll Holman offers generous commissions and great deals on transfers of business, as well as giving brokers the opportunity to select the locations that they wish to insure. Keychoice members will also receive an extra 2.5% commission, which is a fantastic offering.”

Adrian Brown joins SSP Limited as Non-Executive Director

SSP Limited has today announced that Adrian Brown will be joining the company as Non-Executive Director. Adrian has more than 30 years’ experience in senior roles in leading underwriting and distribution businesses including as Group COO of Ardonagh Group, UK CEO of RSA and Managing Director at MoreThan.

Jonathan Halford, SSP Chairman, said:
“We’re delighted to have Adrian join us. His exceptional depth and breadth of experience of the General Insurance industry will provide powerful insight into the opportunities and challenges in the industry, contributing to the ongoing development of SSP’s strategy and plans for the future.”

Adrian Brown commented:
“I’m delighted to be joining the SSP team at such an important and exciting time in the development of the business. SSP has played an important role at the core of the UK insurance market for many years, as well as providing insurance and broking administration systems in APAC, Africa and North America. The new management team led by CEO Steve Lathrope is delivering an exciting programme of investment in software and service. I’m looking forward to working with Jonathan, Steve, the SSP Board and management team to make sure that SSP is positioning itself to provide the innovative new digital capabilities that the industry needs.”  

Steve Lathrope, CEO commented:
“Having Adrian join the team is great news for our business and for our customers. SSP’s transformation is well advanced, with the continued adoption of our Digital Insurance Platform, migration to the AWS Cloud and introduction of our powerful new SSP Broking service. Adrian’s experience as a leader in underwriting and broking business, working with a wide range of technology partners including SSP, will provide us with an invaluable ‘voice of the customer’ as we move forward. His knowledge and expertise will play a crucial part in making sure that we have a clear view of what our customers need from us, enabling us to focus our investment on fulfilling their requirements and expectations of SSP as a business partner.”

Ansvar contracts for new digital core insurance platform

Leading specialists in risk management and insurance solutions in the Care, Community, Faith, Education and Heritage sectors, Ansvar Insurance, has contracted with SSP for an “as a service” platform to run its core business.

Ansvar is upgrading from SSP’s Insure/90 platform to SSP’s new cloud-based insurance solution, SSP Digital Insurance Platform.

SSP Digital Insurance Platform is a browser-based platform, incorporating a suite of market-leading products, for insurers to manage their clients, policies, billing and claims.

The different components within the SSP platform include product development, pricing, policy administration, claims and advanced multi-channel user experience capabilities.

With pre-integrated components, the implementation time of the digital insurance platform is significantly reduced compared with more traditional solutions. Ansvar is aiming for their initial implementation to be complete by the end of 2019.

Building on the flexibility of the platform, the ANSVAR implementation will also include integration with the popular Sunrise broker exchange.

Paul Miller, General Manager APAC at SSP said:
“We are pleased Ansvar has selected SSP as its partner to modernise its insurance offerings, upgrading from SSP’s I/90 platform. Ansvar is SSP’s third Australian customer to select our digital insurance platform in the past 12 months. Insurers are increasingly looking for more agility and digital capabilities in their products, so they can respond rapidly to changing market conditions. SSP’s digital platform can be easily configured, which reduces the time and effort required to release new products and pricing changes.”

Warren Hutcheon, CEO of Ansvar said:
“SSP Digital Insurance Platform is a world class offering and fits well with our business. The digital capabilities of the platform will make it easier to do business with Ansvar, especially for Brokers. Key to our selection of SSP, was the strength of their local team and the alignment and understanding of our business.”

The SSP Digital Insurance platform is implemented, hosted and managed by SSP, a model that drives a low upfront investment, along with flexible and low cost of ownership.