Jigsaw’s journey with SSP
Jigsaw was originally founded in 2000 and is proud to now be entering our 20th year in business. As of December 2020, the company had more than 200,000 customers and 144 colleagues. Our core-values include Customers at our core, honesty first, keep it simple, here to stay and there for you. These core values underpin our Mission – “We are committed to delivering excellent service and to being there when you need us most. We do this by continually investing in our colleagues, technology and products.” It is important to us that any providers we operate alongside or partner with only strengthen these values.
We started working with SSP around 15 years ago, this came about because we built up a book of mostly motorcycle breakdown policies and wanted to start cross-selling motorcycle insurance. Our Commercial Director, Richard Sharman, had used SSP prior to working with Jigsaw and naturally it was the first software house of choice, having provided good customer service and enabling software familiarity. My personal experience goes back with SSP around 20 years, so many of the SSP team I work with today I have been working with for a long time, with strong relationships being formed over the years. Our current Account Manager has been brilliant from day one, turning any issues faced into positive outcomes.
I have used other platforms over the years and after discussing with other brokers the strengths and weaknesses of others available, it is evident that the agile approach SSP has adopted allows for a more streamlined process. Jigsaw has also adopted an agile methodology in recent years, and it is great to see that SSP is evolving and becoming more aligned to our own approach.
Seeing the news that SSP had gone into a partnership with Amazon Web Services (AWS) was a real positive for Jigsaw; we have also been making the move over to AWS internally over the last 5 years to align with our Cloud strategy. The uptime is very strong since these migrations have taken place, and the reliability of the software is also of great value to us. The key benefit of AWS hosted data for Jigsaw though is the transparency of the infrastructure, we are already aware of the AWS products, what the performance is like and what we can expect. The scalability is also very beneficial, we are able to scale up and down whenever we need to, with the right resource, and knowing that SSP now has that ability too through AWS is very reassuring.
We are in the early stages of implementing the SSP Intuition (Data Lake) solution and are really excited at the possibilities that this solution will provide; with access to large volumes (billions of lines) of real-time data, this will enable us to look at key performance indicators, assisting with decision making and planning, and improved profitability for our partners. It really is a major step forward for our MI capabilities.