Middlesea’s journey with SSP
MAPFRE Middlesea is one of the largest insurance companies in Malta and is part of the MAPFRE group, which is present in over 30 countries. We offer many varieties of insurance: such as Motor, Home, Health, Travel insurance and many other commercial lines products too. The diversity in the range of products and services we offer is supported through our synergies with MAPFRE group. MAPFRE is a major player on the global insurance market with interests spread across five continents, and one of the fastest-growing insurance groups in Spain and South America.
We want customers to choose us because they are convinced that we meet their needs effectively and efficiently because they trust us in providing them with added value and with an excellent customer experience. Our customers feel safe with us. We, therefore, need any businesses we work with to operate with these same values, to complement the way we already function.
We have been a customer of SSP for over 9 years now, and to put it simply we cannot operate without it – it provides our core insurance solution. For us, SSP has been extremely helpful and responsive to our needs and requirements; we have always found the team to be very open to different ideas. The SSP solution serves the purpose of what we need it for very well, our business is dependent on our IT solutions. SSP provides a reliable and streamlined system, with minimal unscheduled downtime.