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RAC extends its long-term relationship with SSP

SSP and the RAC have renewed their seven year software and service partnership for a further three years.

As one of the UK’s leading breakdown assistance providers, bringing complete peace of mind to its 11 million members, the RAC has long been at the forefront of developing motoring services.

In 2012 the RAC entered into partnership with SSP to use its Select Software. The application supports over 400 RAC call-centre colleagues processing in excess of two million breakdown policies. It has the flexibility to enable the RAC to react to changing market conditions such as quickly on-boarding new products, pricing adjustments and self-service capabilities – and has become integral to the RAC’s business plans.

In the last seven years, since implementation, the RAC has expanded the number of channels to market, with customers able to manage their membership accounts online via ‘MyRAC’. The portal fully integrates with SSP’s Select Software ensuring accurate and consistent information is available to the call-centre colleagues when speaking to customers.

Steve Lathrope, SSP’s CEO said:
“I am delighted that we are extending our relationship with the RAC. The renewal of our agreement is testament to the successful delivery of service and innovation over the last seven years. Our joint RAC / SSP team is looking forward to continuing our close working relationship and supporting the continued growth of the business.”

RAC’s Chief Information Officer, Mark Withers commented:
“SSP’s Select Software is integral to the RAC business, supporting the breakdown policies of millions of members.

“We are currently driving forward an exciting programme of digital product and service innovation which our partnership with SSP will play a key part in delivering.

“The strength of the partnership has been borne out by how closely and how hard the teams have worked together to deliver innovation that benefits customers and our business. I am very much looking forward to the relationship going from strength to strength over the next three years.”

SSP sign up three brokers in the first quarter

It’s been a great start to the financial year for SSP, with a number of new clients signing long term contracts for SSP’s broking solutions — including Peart Performance Marque, Onyx Insurance and Rey Direct.

Peart Performance Marque has been a leading name in performance car insurance for over twenty years, giving access to very special schemes for insuring cars with high value and/or high performance. They will be using SSP’s broking system to manage and administer their specialist risks portfolio and streamline processes across the entire business. 

Kat Blayden-Byrne Director of Peart Performance Marque Limited says: “We have been an SSP customer previously, back in 2012. Our staff know SSP and the system and we are looking forward to having SSP partner with us once again, to help and support our business going forward”.

SSP is also delighted to announce a new partnership with Onyx. Onyx has vast experience within the Professional Indemnity insurance market and they approached SSP to help improve their business processes and assist with growth plans.  

“Maintaining a quality service and long term relationships are key to the growth and success of the business. We wanted a credible broking platform to accommodate the London Lloyd’s Market and SSP provides that fit for us”. Dan Stuckey, Associate Director from Onyx Insurance Brokers Limited added. 

Rey Direct is a commercial lines broker specialising in Fleet insurance. They had previously, along with another broker, been a customer of SSP and they wanted to engage with a reputable supplier for their new system. SSP was selected and deemed an ideal fit.

Commenting on the decision to choose SSP over leading competitors, Noman Hussain, Company Director from Rey Direct said: “SSP were very engaged with us from the start of conversations opening up. We’ve built a good solid relationship with the team and are looking forward to getting the SSP broking system implemented”.

“I am delighted with the new contract wins for SSP, which are in addition to over 100 broker customers who have renewed their software contracts over the last 12 months. This is the perfect time to welcome new customers and to progress them onto SSP Broking, our next-generation solution in the future”. David Chapman, SSP’s Director of Broker.

Keychoice renews partnership with Close Brothers Premium Finance

Keychoice, the insurance distribution business owned by SSP, has renewed their partnership with Close Brothers Premium Finance (CBPF) to be the preferred supplier for its broking community, providing access to an integrated premium finance offering through SSP’s back-office systems.

The CBPF service provides Keychoice members with an easy way to set up and manage their customer’s premium finance agreements, all within their back-office system. Allowing them more time to spend with customers instead of chasing payments and carrying out administration. This helps broker’s increase client retention through hassle-free finance renewal whilst generating a new income stream for their businesses.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with Close Brothers Premium Finance who are a pioneering provider of premium finance, helping people across the UK to spread the cost of their insurance policy.  By working in partnership, we are supporting our Keychoice brokers to grow their business and provide their clients with even better service.”

Steve Wallis, Commercial Director at CBPF said:
“CBPF has a long-standing relationship with Keychoice through which we continue to provide value-added services to numerous Keychoice brokers, helping them to grow their business through a market-leading premium finance solution. With full integration throughout the policy and finance lifecycle, brokers can benefit from a service that is easy to administer. This, coupled with clients being able to access a range of online services including E-signature for credit agreement documents, makes for a highly efficient solution for both brokers and their clients.”   

Keychoice selects Howden as preferred partner

Keychoice, the insurance distribution business owned by SSP Limited, has partnered with Howden, one of the UK’s leading independent insurance brokers, to be the preferred provider of Professional Indemnity Insurance (PII) for Keychoice members. As well as access to an exclusive, tailor-made PII policy, Keychoice members will also automatically get access to a number of extra services to help run their businesses.

Howden has one of the largest and most specialised Professional Indemnity teams. Its reputation has been established over many years of supporting an extensive range of clients from sole practitioners to some of the UK’s largest firms.

Ron Atkinson, Distribution Director at SSP said:
“The PII market is a challenging environment right now meaning that, more than ever, it is vital to partner with an experienced specialist PII broker. Howden’s strong reputation and specialist expertise in our sector means they are a natural partner to provide our members’ PII.”

Mark Westgarth, Managing Director — UK Regions at Howden says:
“Professional Indemnity Insurance is a significant cost for many businesses and insurance brokers are no exception. At a time when the PII market is experiencing some of the toughest conditions in decades, access to practical advice from an experienced specialist broker is more critical than ever.

He added:
“We are delighted that Keychoice has chosen us as their new preferred broker for PII. We look forward to working with them and their members to help guide them through the current challenging market conditions to ensure firms get the right level of cover at a competitive price. We have one of the UK’s largest and most experienced teams with over 140 PII specialists who have direct access to a wide range of participating insurers and we are always monitoring the position carefully. This makes us the perfect choice for keeping Keychoice members well advised on developments with reference to premium levels, capacity and coverage.”

SSP teams up with partners AWS and Mphasis at BIBA

Today marks the first day of the BIBA conference and this year SSP is being supported by cloud partner, Amazon Web Services and next-gen technology partner, Mphasis.

During this two day event, brokers will have the opportunity to listen to ‘ted-talk style sessions’ from the SSP Partners. Senior Solutions Architect, Greg Share from AWS will uncover the core capabilities of their industry-leading cloud technology. He will talk about the differences between SSP Cloud running across 9 data-centres simultaneously and what has previously been offered to the market from single datacentres.

Vijay Mahendrakar, SVP Insurance Solutions from Mphasis, will present their talk on day two, highlighting how brokers can embrace digital innovation by becoming more customer centric. Mphasis is at the forefront of innovation and next-gen technologies and has supported SSP with the build of its new solution, SSP Broking.

Jim Sadler, Chief Operating Officer said:
“We are proud to be welcoming our expert partners for the first time at BIBA and honoured to have their technical support on the build and implementation of our most advanced broking software offering in the market today.”

The SSP team will also be available to demonstrate the digital capabilities of the new solution, SSP Broking and BIBA 2019 also marks the 25th anniversary of Keychoice, SSP’s distribution group. Keychoice has come a long way since 1994. Today having over 25 insurer and business partners and with a membership base of almost 500 brokers, controlling in excess of £1.56bn GWP.

Keychoice partners with Best Insurance

Keychoice, the insurance distribution business owned by SSP, has partnered with Best Insurance to provide Keychoice members with access to their competitive accident, sickness and unemployment policies and their new Best Accident product.

Best Insurance is known for their wide range and market leading protection policies. The policies are innovative and designed to meet varied customer needs. Their new personal accident product is underwritten by Lloyd’s of London. It has several unique features and a very slick online submission process.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with Best Insurance to offer our members access to a range of accident, sickness and unemployment policies. With Accident insurance one of the fastest growing segments within the protection market and with the launch of Best Accident Insurance, a huge gap in the market has now been filled for policies that are easy to purchase and comprehensive.”

Stuart Boseley, co-founder of Best Insurance said:
“Best Insurance are extremely proud and excited to be working with Keychoice and its members to help provide their clients with the personal protection they need. There is a massive protection gap in the United Kingdom and forward-thinking groups like Keychoice are working hard to bridge that gap for customers. In our opinion, personal accident or accident, sickness and unemployment income protection are the single most important insurance customers can purchase.”

Keychoice partners with SunWorld to provide one stop travel insurance

Keychoice, the insurance distribution business owned by SSP, has partnered with SunWorld Travel Insurance to provide Keychoice members with access to a competitive travel insurance product.

SunWorld Travel is an innovative online travel insurance facility, designed by DOA, a well-established Insurance Underwriting Agency.

Keychoice members will have access to the SunWorld online broker portal in order to transact travel insurance for single, annual and multi-trip cover, on behalf of their clients. Underwritten by AXA Insurance, the product offers four flexible cover levels with tailored limits (Cancellation, Excess, and Baggage) within each level, enabling brokers to tailor make cover to suit their clients exact needs.

Ron Atkinson, Distribution Director at SSP said:
“I am delighted to be working with SunWorld to provide our members with access to a competitive travel insurance product. As one of the first online travel providers dedicated to UK insurance brokers, SunWorld has used the feedback gained from brokers to design a product that caters for the majority of our members’ needs.”

Matthew Oliver, Director at SunWorld, said:
“We are delighted to be the new Keychoice sole travel insurance provider, we look forward to supporting Keychoice members in placing all types of travel insurance business via our online system dedicated to insurance brokers.”  

Keychoice celebrates 25 years supporting broker businesses

2019 marks the 25th anniversary of Keychoice, SSP’s distribution group. Keychoice has come a long way since 1994 when it was launched at the Ra Group offices in Halesowen, in the West Midlands. Keychoice was set up to create pioneering, cost-effective solutions specifically to help insurance intermediaries. 25 years on they are still doing that, having built a nationwide network of members and creating a distribution business that offers significant potential for brokers and insurers alike.

Back in the early nineties, Keychoice started life with just four insurers and this has grown to over 25 insurer and business partners with a membership base of almost 500 brokers, controlling in excess of £1.56bn GWP. One of the original insurer partners was Ageas, (known then as Bishopsgate) with whom a great partnership has been maintained over the last 25 years. “Our longstanding relationship with Keychoice works because we both have a passion for providing great service.” said Ageas’s Chief Customer Officer Ant Middle. “Although this is a time to look back and reflect on the success we have both enjoyed over the last 25 years, it’s also a time to look forward to our continuing strong relationship.”

Ron Atkinson, Distribution Director said “It’s great that we still have 38 broker members who joined Keychoice way back in 1994, and over 120 members that have been with us for 20-25 years. I think the longevity of our base is testament to how much value Keychoice has brought them.”

Today, Keychoice offers untapped distribution potential that exists by connecting insurers and brokers operating uniquely on SSP technology platforms and continues to focus on increasing value for both members and partners. Valerie McIntee, Proprietor at E H Ranson & Co, who have been Keychoice members from the beginning said “Since 1994 Keychoice has helped us to be competitive with a great selection of insurers offering exclusive products, many with enhanced commissions or discounted rates. Keychoice has always been a great tool to have in our kit bag.”

Another longstanding member is Woodland Insurance in Leeds. They commented: “Keychoice has been very helpful in helping us retain business”. Ian Wallace from Wallace Insurance, another member since 1994, said “Having been a member from the start we have always found Keychoice useful, as it gives us access to a wide range of competitive schemes.”

Over the last few years the team have been heavily focused on growing the insurer panel and introducing a series of new products. In 2015 Keychoice partnered with the RAC to offer exclusive Breakdown recovery products to Keychoice members. This partnership was more recently extended for a further five years, together with the introduction of seven new products.

Keychoice has also developed a number of new partnerships over the past year with a range of insurers and service providers, including LV=, XS Direct, All Broker Services, Global Payments and DAS. There’s lots more to come too, as Keychoice continue to work closely with partners to ensure members can benefit from great products with enhanced rates, which provide significant competitive advantage to help them grow their business.