SSP India receives outstanding case study award from NASSCOM

As a member of the National Association of Software and Services Companies (NASSCOM), SSP India’s, Global Services Centre, recently had the opportunity to enter into their awards. Rakesh Tiwari, SSP India’s Head of Operations, presented to the other member companies in the Organization Excellence category at the NASSCOM GCC Awards event. The presentation was about the SSP journey and we’re very pleased to announce that the team were rewarded with ‘The Outstanding Case Study Award’! Other companies shortlisted in the category included Hays, KPMG, Mercer, Nokia and Dell. 

The National Association of Software and Services Companies (NASSCOM) is the trade association of Indian Information Technology and Business Process Outsourcing Industry. The membership provides the opportunity to network, build and share best practices, as well as to gain insights on industry trends and leverage growth opportunities for our business.

Jim Sadler, SSP’s Chief Operating Officer said: 
“In an India economic area flooded with big brands and thousand-person offshore captive centres, you would imagine that the companies with the big bucks would always scoop up the awards. This award for SSP’s Global Services Centre is a testament to the whole SSP strategy – sometimes being smaller, quicker, more nimble, more agile, more innovative helps us win – before anyone has realised what we’re doing, we’re ahead!”

Stephen Lathrope, SSP’s CEO, was delighted with the win: 
“That is a superb achievement. Well done to Rakesh and the whole GSC and Operations teams.”

Jim Sadler has also recently had the opportunity to feature in a leadership talk in an interview published on the NASSCOM website. You can read the full interview here.

Rakesh Tiwari receiving the NASSCOMM award

Adrian Brown joins SSP Limited as Non-Executive Director

SSP Limited has today announced that Adrian Brown will be joining the company as Non-Executive Director. Adrian has more than 30 years’ experience in senior roles in leading underwriting and distribution businesses including as Group COO of Ardonagh Group, UK CEO of RSA and Managing Director at MoreThan.

Jonathan Halford, SSP Chairman, said:
“We’re delighted to have Adrian join us. His exceptional depth and breadth of experience of the General Insurance industry will provide powerful insight into the opportunities and challenges in the industry, contributing to the ongoing development of SSP’s strategy and plans for the future.”

Adrian Brown commented:
“I’m delighted to be joining the SSP team at such an important and exciting time in the development of the business. SSP has played an important role at the core of the UK insurance market for many years, as well as providing insurance and broking administration systems in APAC, Africa and North America. The new management team led by CEO Steve Lathrope is delivering an exciting programme of investment in software and service. I’m looking forward to working with Jonathan, Steve, the SSP Board and management team to make sure that SSP is positioning itself to provide the innovative new digital capabilities that the industry needs.”  

Steve Lathrope, CEO commented:
“Having Adrian join the team is great news for our business and for our customers. SSP’s transformation is well advanced, with the continued adoption of our Digital Insurance Platform, migration to the AWS Cloud and introduction of our powerful new SSP Broking service. Adrian’s experience as a leader in underwriting and broking business, working with a wide range of technology partners including SSP, will provide us with an invaluable ‘voice of the customer’ as we move forward. His knowledge and expertise will play a crucial part in making sure that we have a clear view of what our customers need from us, enabling us to focus our investment on fulfilling their requirements and expectations of SSP as a business partner.”

SSP joins Disability Confident scheme

As an employer who’s committed to workplace diversity and equality we’re delighted to announce that we’ve recently signed up to the Government’s Disability Confident Scheme.

The scheme helps companies make the most of the talents that disabled people can offer and is helping us make sure that we’re doing everything we can to attract and recruit talented disabled workers, and support and develop them in their careers at SSP.

As a Disability Confident Committed Employer, we pledge to ensure that our recruitment processes are inclusive and accessible, and that we actively promote vacancies and offer interviews to disabled people.

In addition, we commit to providing adjustments that support the individual needs of our colleagues, be they new joiners, or existing staff members who become disabled or develop a long-term health condition.

We’ll continue to maintain and develop our inclusive Facilities and Health & Safety practices too; building Personal Emergency Evacuation Plans for those who might need help leaving one of our office buildings in the event of an emergency; ensuring doorways are wide enough for wheelchair users, and offering disabled parking bays.

“I’m proud to demonstrate SSP’s commitment to workplace equality with the signing of the Disability Confident scheme and hope that our disabled colleagues, and those considering joining SSP, will play an active role in helping us to further develop our support offering going forward.”

Jemma McKenzie, HR Director

Find out more about Disability Confident at:

SSP sign the pledge to change how we all think and act about mental health

Did you know that approximately 300,000 people with long-term mental illnesses lose their jobs annually in the UK*? With 31% of employees formally diagnosed with mental health issues.**

That’s why on Wednesday 10 October, we were proud to take part in World Mental Health Day, a global event to highlight that one aspect of our personal health that is often so easily overlooked – our mental health. This year, we have been working with the mental health charity Time to Change to take action and deliver our commitment to creating a safe and supportive workplace for anyone who may suffer from a mental illness, as well as building trust and confidence amongst our colleagues.

On this day, SSP also signed an employer pledge with Time to Change, the growing social movement run by charities Mind and Rethink Mental Illness which supports people to open up to mental health problems. By signing, SSP is committing to change the way we all think and act about mental health in the workplace.

SSP joins the wide movement of over 450 organisations that have signed up to the Time to Change pledge, including E.ON, British Gas, Ernst & Young, Transport for London, Royal Mail, Barclays, Shell, Pepsico, the Church of England, Sunday Mirror, Marks and Spencer, and many NHS trusts, universities, and local authorities.

Jo Loughran, Interim Director of Time to Change, said:
“We know it can be hard to talk about mental health, which is why we’re supporting employers to open up; to talk and to listen. Too many people with mental health problems are made to feel isolated, ashamed and worthless, but with the right support, those of us with mental health problems can recover and have equal opportunities in all areas of life. Everyone’s attitude makes a difference and it’s fantastic to see organisations like SSP taking the lead.”

During the day, Jeremy Harris, SSP’s Customer Service Specialist, volunteered to run two guided meditation workshops at SSP’s Solihull office, to provide colleagues with an introduction to the benefits of meditation and well-being. Colleagues also came forward with blogs explaining their personal mental health experiences.

“By having a day dedicated to the topic, we were able to talk openly, raise awareness and show our support to help one another. We feel that the day was a successful platform to start conversations around mental health and not only just for today but for tomorrow and the future.” Jemma McKenzie, SSP’s HR Director.

That’s not all – we also released our new, dedicated HR policy on mental health, and shared colleagues’ personal stories, experiences and thoughts to break the silence around mental health issues.

As part of our work with Time to Change, SSP will be joining a large community of businesses in officially signing the employer pledge – a commitment to end the stigma against mental health in the workplace and beyond.

*Source: The Shaw Trust’s Independent 2018 Report
**Source: The Business in The Community’s 2017 report

SSP takes further strides towards inclusivity and diversity

SSP has become a signatory of both the Inclusive Behaviours in Insurance Pledge and the Tech Talent Charter. These initiatives in the insurance industry and the technology market as a whole, have been borne out of the need to ensure we drive out poor behaviours, and value success and talent in all areas.

Much progress has already been made within SSP on the journey toward true inclusivity, with highlights comprising of the creation of a diversity calendar, mentoring, learning & development, and recognising the importance of a family-friendly culture.  Becoming a signatory of these initiatives will enable a greater level of understanding and equip SSP with the tools to continue building a positive workplace, empowered to make meaningful change.

The Inclusive Behaviours in Insurance Pledge and Tech Talent Charter are run as industry collectives, ensuring continuity across the market, boosting the ability to tackle the looming digital skills gap. They also support the insurance industry in attracting – and retaining – the best and brightest.

Jemma McKenzie, HR Director and Diversity Group Lead at SSP said:
“Whilst SSP has some female talent across the organisation, a recent review highlighted this could be significantly improved, particularly at a senior level. Having greater equality across the team and within the technology industry will improve performance and enable innovation for everyone.”

Debbie Forster, TTC CEO said:
“It’s vital for the industry to come together as a whole to do more to show females that a career in technology is incredibly rewarding, to increase the number of females working within the industry, to attract people who are considering a career change, and to encourage younger generations to consider these careers from the word go. One single company can’t do it alone, which is why we’re asking organisations such as SSP to pledge their support for the Tech Talent Charter and join us on our exciting journey. For more information please go to